Cashier - Cash Operations

Job Description

Job Description

The Cashier – Cash Operations is responsible for providing prompt, accurate, and courteous service to guests while processing various financial transactions. This includes chip redemption, check cashing, credit advances, and jackpot payouts. The role ensures secure handling of all cash and equivalents, adherence to regulatory guidelines, and upholding the integrity of the cashiering operations within the casino environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Functions as a general cashier or specialty banker based on shift assignment, business demand, and individual experience.
• Maintains accountability for cash, chips, and other assets in compliance with internal controls and Gaming Commission regulations.
• Processes transactions including check cashing, chip redemption, jackpot payouts, credit card advances, and redemption of counter checks.
• Handles front counter transactions and provides high-quality service to patrons.
• Monitors and maintains chip and coin inventory used at gaming tables.
• Ensures accurate consolidation and transfer of counter checks to the cashier’s cage.
• Upholds cage security protocols and reports discrepancies or unusual activity promptly.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Strong math and money-handling skills with attention to detail and accuracy.
• Ability to stand for extended periods and work efficiently in a fast-paced environment.
• Professional demeanor with strong interpersonal skills and a commitment to guest service.
• High level of integrity and ability to handle confidential and sensitive transactions.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in accounting, finance, or business is a plus.
• Minimum of 1–2 years of experience handling cash in a customer service, banking, or retail environment.
• Experience working in a high-volume, fast-paced setting preferred.
• Familiarity with basic accounting principles and cash handling procedures.
• Experience using point-of-sale (POS) systems, cash drawers, or currency counters preferred.
• Prior experience in a regulated environment such as gaming, banking, or hospitality is a plus.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate effectively and courteously in person with guests and coworkers; clear communication is essential when exchanging information regarding transactions or procedures.
• Lifting and Carrying: Regularly lifts and carries cash drawers, coin bags, and supplies weighing up to 25 pounds; occasional lifting of heavier items may be required with team assistance.
• Manual Dexterity: Frequently uses hands and fingers to count money, operate coin and currency counters, and input data using computers or point-of-sale equipment.
• Mobility: Frequently moves within the cage area and between designated cashier stations; may be required to walk short distances within the cash operations department or to secure areas.
• Stationary Work: Frequently remains standing for extended periods at cashier windows or terminals during shift; may sit occasionally for administrative duties or breaks.
• Tool Operation: Regular use of cash handling tools including bill counters, coin sorters, computers, kiosks, and standard office equipment.
• Visual Acuity: Requires close vision, depth perception, and the ability to focus while counting cash, reviewing forms, or performing detailed verification of funds.
• Working Conditions: Works in a highly secure and monitored cage area within the casino; exposure to a fast-paced environment, high noise levels, constant surveillance, and a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.