Remote Clinical Support Coordinator - Full Time (2nd Shift)

Who We Are

Access TeleCare is the nation's largest provider of acute specialty telemedicine, with more than 2,600 telemedicine programs launched and partnerships with 1 in 5 U.S. hospitals across all 50 states. For more than 20 years, we've pioneered tech-enabled virtual care, now delivering more than 1 million patient encounters annually across specialties including behavioral health, neurology, hospitalist medicine, pulmonary and critical care, maternal-fetal medicine, infectious disease, cardiology, and nephrology. Our care reaches communities representing more than 65% of the U.S. population, many of them rural, underserved, or vulnerable. Our Telemed IQ platform enables life-saving care across multiple specialties, and we're proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission's Gold Seal of Approval.

Learn more about our vision, mission, and values at accesstelecare.com.

The Opportunity

We are searching for a detailed-oriented and dedicated full-time Clinical Support Coordinator for our 2nd shift team. Clinical Support Coordinators play a critical role in ensuring that our mission is successful. You will work remote in a fast-paced environment that can best be described as a 24/7 “virtual hospital.” Coordinators manage requests from client hospitals and physicians providing support to ensure excellence in patient care. Coordinators will assist with the preparation of the consults for dispatch.

What You'll Do

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Courteously answer all incoming calls to the consult center and accurately take down patient information
• Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections
• Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
• Provide Tier 1 technical support to hospitals and to company physicians
• Facilitate and confirm timely hand off to Tier 2 IT support
• Report any failure of SLA or company goals or conflicts to supervisor immediately
• Some work is completed without established procedures
• Other tasks as needed

What You'll Bring

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Have excellent phone/customer service skills along with high attention to detail
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Flexibility and adaptability in a fast-paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high growth and fast paced organization

Work Environment:

• Work Schedule: 2:45 - 11PM EST
• Weekly workdays: Thursday-Monday
• Weekly days off: Tuesday and Wednesday
• Paid Training Schedule: 2-4 weeks, Monday–Friday, 8am-5pm
• Remote based environment
• This is a full-time position; est. 40 hours week
• The consult coordination center operates 24/7 and does require weekends and holidays.
• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard
• High growth, fast paced organization
• Must be able to remain in a stationary position 50% of the time

Why Join Access TeleCare

• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Paid Time Off, Sick Leave— we value performance and balance
• Culture of ownership, transparency, and results — where the best ideas rise
• Directly impact patient access nationwide

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom.
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.