Dental Coordinator

Job Description

Applicants must have prior experi ence working in a dental office.

Key Responsibilities

1. Front Desk Management:

   • Greeting and checking in patients.
   • Scheduling appointments and managing the dentist's calendar.
   • Handling phone calls, emails, and patient inquiries.

2. Patient Coordination:

   • Collecting and updating patient records.
   • Explaining treatment plans and financial arrangements.
   • Ensuring patient satisfaction and addressing complaints.

3. Billing and Insurance:

   • Preparing and submitting insurance claims.
   • Managing patient billing, payments, and accounts.
   • Following up on outstanding balances and claims.

4. Administrative Tasks:

   • Ordering and maintaining office and clinical supplies.
   • Coordinating with external vendors (e.g., lab services, equipment maintenance).
   • Ensuring compliance with HIPAA and other regulations.

5. Office Organization:

   • Maintaining a clean and welcoming reception area.
   • Filing, organizing, and maintaining patient charts and electronic records.

6. Team Support:

   • Assisting dentists and hygienists with administrative needs.
   • Coordinating staff schedules, if required.

Skills and Qualifications

• Educational Requirements:
  • High school diploma or equivalent (an associate degree in healthcare administration or related field is advantageous).
• Experience:
  • Applicants must have prior experience working in a dental office.
  • Strong understanding of dental office operations, procedures, and terminology.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and customer service skills.
  • Proficiency in dental software (e.g., Dentrix, Eaglesoft) and basic office tools (e.g., Microsoft Office).
  • Knowledge of dental insurance policies and billing procedures.

Traits for Success

• Detail-oriented and able to handle confidential information.
• Friendly, professional demeanor to build trust with patients.
• Adaptable to the dynamic needs of a small office environment.