Customer Engineer (Robotics)

The Company Tutor Intelligence is building technology and processes to let robots go where they’ve never gone before: the American factory and warehouse. Founded by MIT alumni and backed with over $40M in funding by leading AI and robotics investors, Tutor combines human and artificial intelligence to build something greater than the sum of its parts. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy. The Role We're looking for a technically credible, customer-oriented engineering thinker to own a portfolio of customer sites running Tutor robots in production. You will be the primary partner for each of your sites and accountable for the operational and technical success of those deployments over time. This role is not a traditional Customer Success or product engineering role. You will develop deep working knowledge of our systems, diagnose issues across software, mechanical, and process dimensions in real-world environments, and partner with engineering to execute technical improvements that help customers succeed. The role is also relationship-driven. You will spend meaningful time on-site at facilities, remote time on technical diagnosis and tuning, and ongoing time partnering with customers' engineering and operations leaders. Internally, you’ll work alongside our engineering, support, and maintenance teams, and your field insights will shape our product roadmap. Responsibilities Own a portfolio of customer sites end-to-end: build deep trust with operations, engineering, and maintenance teams, and be accountable for the operational and technical success of the deployments. Develop deep working knowledge of our robot systems—software, hardware, and operational characteristics—sufficient to diagnose issues credibly and partner with engineering on resolution. Diagnose and resolve operational and technical issues in your customers’ real-world environments, working through software configuration, mechanical adjustments, process changes, and root‑cause analysis. Partner with our engineering team to execute technical improvements that benefit your customers—bringing context, prioritization, and field validation, rather than writing code yourself. Track the health and performance of your assigned fleet—uptime, reliability, throughput, customer satisfaction—and proactively act on signals. Translate field reality into product insights for our engineering and product teams; be the voice of your customers in internal roadmap conversations. Partner with Account Executives on expansion conversations where customer success creates natural opportunities for growth. Requirements 2–5+ years of experience in a technical customer‑facing role: application engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar. Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology. Comfort working hands‑on with both software and physical systems in real‑world operational environments. Aptitude for developing deep working knowledge of complex technical systems built by others. Genuine relationship orientation: you take pride in being trusted by customers over time, not just delivering projects. Strong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non‑technical operators and leaders. Willingness to spend meaningful time on-site at customer facilities. Nice to haves (zero or more) Direct experience deploying or supporting robotics in production environments. Background in warehouse, manufacturing, or other industrial operations. Experience working closely with engineering teams to diagnose and resolve technical issues—bringing field context to engineering decisions. Deep interest in robotics, automation, or the future of physical AI. Why This Role Is Unique Work at the intersection of cutting‑edge robotics and real‑world industrial operations, helping bring advanced AI systems into factories and warehouses. Own the success of real customers running real robots in production—your work directly determines whether the future of physical AI happens in their facility. Join Tutor during a period of rapid growth and expanding deployments, where this function plays a central role in scaling our fleet. Help build and shape what this function looks like at Tutor, working closely with engineering, product, and operations teams. Tutor Intelligence is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team. All offers include fully covered health + dental and unlimited PTO. #J-18808-Ljbffr Tutor