Customer Service Representative

Customer Service Representative

Precision Air is a locally trusted HVAC company serving the Murfreesboro and surrounding Middle Tennessee area. We are seeking a friendly, organized, and customer-focused Customer Service Representative to be the first point of contact for our customers.

Position Summary

The Customer Service Representative (CSR) plays a key role in ensuring excellent customer experiences by answering calls, scheduling service appointments, and supporting daily office operations. This position is ideal for someone who enjoys helping people, multitasking, and working in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and courteously
• Schedule HVAC service, maintenance, and install appointments
• Dispatch and communicate daily schedules with technicians
• Maintain accurate customer records and notes
• Handle basic billing questions and service follow-ups
• Perform outbound calls for appointment confirmations and maintenance reminders
• Support office operations and administrative tasks as needed

Qualifications

• Previous customer service or call center experience preferred (HVAC or home services experience is a plus)
• Strong communication and multitasking skills
• Comfortable using computers, scheduling software, and phone systems
• Ability to stay calm, professional, and organized in a busy environment
• Dependable with a strong work ethic and positive attitude

What We Offer

• Competitive pay (based on experience)
• Full-time, stable position
• Paid training
• Opportunities for growth within the company
• Supportive, team-oriented work environment