Receptionist Front Desk

Job Description

Job Description

Rochester Laser Center is a premier medical aesthetics practice dedicated to helping our patients look and feel their absolute best. We are passionate, driven, and committed to delivering an exceptional patient experience from the moment someone walks through our doors. Our team culture is everything -- we work hard, support each other, and have a great time doing it.

As the face of Rochester Laser Center, our receptionist is the heartbeat of the front desk. You will be the first and last impression every patient has, and we take that seriously. This is a high-energy position that moves fast -- we need someone who can juggle multiple priorities with a smile, keep the schedule flowing seamlessly, and make every single patient feel like a VIP the moment they walk in.

What you'll do:

•      Warmly greet and check in patients, setting the tone for an outstanding visit

•      Manage a busy multi-line phone system and respond to inquiries with professionalism and genuine enthusiasm

•      Schedule, confirm, and follow up on appointments with accuracy and attention to detail

•      Process patient intake forms, consents, and documentation efficiently

•      Handle checkout procedures including payment processing and rebooking

•      Coordinate with clinical staff throughout the day to keep patient flow running smoothly

•      Manage product and gift card sales

•      Maintain a beautifully organized and welcoming front desk and reception area at all times

•      Adhere strictly to HIPAA guidelines and maintain patient confidentiality

•      Pitch in on light administrative tasks as the team needs

What We're Looking For:

•      Previous experience in a medical, Medspa, or hospitality setting strongly preferred

•      Exceptional organizational skills -- nothing falls through the cracks on your watch

•      The ability to stay calm, focused, and warm under pressure in a fast-paced environment

•      Outstanding communication skills, both verbal and written

•      Tech-savvy and comfortable picking up new software quickly (experience with Mindbody is a plus)

•      A genuine passion for the aesthetics industry and helping people feel confident

•      Professional appearance and demeanor that reflects our brand

•      Reliable, punctual, and a committed team player

• Social Media Management

Rochester Laser Center is a premier MedSpa in Rochester, Michigan, built on a foundation of clinical excellence and an elevated patient experience. We are a results-driven practice committed to delivering transformative aesthetic outcomes through advanced treatments, personalized care, and a team that genuinely loves what they do. As we grow, we are looking for an exceptional injector to join us and help shape the future of our practice.

Company Description

Rochester Laser Center is a premier MedSpa in Rochester, Michigan, built on a foundation of clinical excellence and an elevated patient experience. We are a results-driven practice committed to delivering transformative aesthetic outcomes through advanced treatments, personalized care, and a team that genuinely loves what they do. As we grow, we are looking for an exceptional injector to join us and help shape the future of our practice.