Privacy Operations Manager-Vice President (Jacksonville)

Play a pivotal role in shaping our privacy strategy and culture. You’ll drive innovation while ensuring compliance with evolving privacy regulations and internal standards. Collaborate with senior leaders and cross-functional teams to build a robust privacy framework. Grow your career by leading impactful initiatives and influencing privacy practices across the organization. Be part of a team that values expertise, leadership, and continuous improvement.As a Privacy Operations Manager within the Data Privacy Product Team, you will lead the development and execution of privacy controls and risk management strategies. You will serve as a trusted advisor and subject matter expert, collaborating with stakeholders across Legal, Compliance, Risk, Product, Data & Analytics, and Technology. Your work will ensure alignment with firmwide privacy requirements and drive continuous improvement of privacy processes. You'll foster a culture of privacy by design and deliver operational results through effective team leadership. This role offers you the opportunity to influence business decisions and protect customer trust.You will oversee privacy incident response, risk assessments, controls implementation, and the processing of consumer privacy requests. You'll lead a team of privacy professionals and educating business units on privacy best practices. You’ll maintain and update privacy documentation, support regulatory engagement, and collaborate on cross-business privacy strategy. Your expertise will help translate complex privacy requirements into practical solutions. You'll be in a highly visible role with significant impact on the organization’s privacy posture.Job responsibilitiesManage team that leads investigations of privacy incidents and coordinates remediation and root-cause assessmentsCollaborate with Compliance and Legal to manage escalations and regulatory notificationsDevelop and maintain privacy governance frameworks, policies, and standardsOversee key risk indicators, metrics, and reporting related to privacy risk and control effectivenessDrive continuous improvement of privacy processes, controls, and documentationDesign and implement mitigation strategies to reduce privacy risk exposureAdvise business teams on privacy implications for new initiatives and third-party relationshipsBuild and oversee implementation of privacy controls across data and systemsDevelop, measure, and report on privacy metrics and control performance to senior leadershipLead a team of privacy professionals to deliver operational resultsDrive privacy awareness programs and deliver training for privacy operations and risk ownersRequired qualifications, capabilities, and skills5+ years of experience in operations management, privacy, or data protection risk managementStrong analytical, problem-solving, and strategic thinking skillsExcellent communication skills with ability to influence senior leadershipProven leadership experience managing teams and executing large-scale initiativesFamiliarity with data management, data architecture, and data analyticsComfortable working in a matrixed, cross-functional environmentDemonstrated ability to manage multiple complex projects and deliver results in a fast-paced environmentExperience developing and implementing privacy training and awareness programsHigh level of integrity, discretion, and professionalism in handling sensitive informationPreferred qualifications, capabilities, and skillsAbility to translate complex privacy or data requirements into practical business solutionsExperience with incident response, investigation, and remediation of privacy breachesExperience building data frameworks and operationalizing data risk managementExperience educating and influencing business units on data concepts or privacy by designChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Full timePosting Date: 2026-07-22