Customer Service Advisor - Email and Chat - Onsite Greenville, SC

Customer Service Advisor - Email and Chat - Onsite Greenville, SC Location: United States, Greenville, SC Job category: Customer Service Representative (CSR) Language: English We are looking for a great communicator who can effectively communicate through chat and email, loves helping people, and wants to grow a career in a company that rewards hard work. Benefits $17.00 per hour, starting pay rate Monthly performance-based incentives, potential Onsite in our Greenville, SC office Position as a Transcom employee (not an independent contractor) Paid Vacation Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards Health Benefits for you and your family, including medical, dental, vision 401(k) Investment options with employer match opportunities Employee Assistance Program Ability to develop your skills and grow your career An opportunity to work for a company passionate about people Career advancement Join our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location! This full-time employee role involves supporting our client’s customers with answers to questions about insurance benefits and billing issues using chat, email, and voice. Responsibilities Provide patience and empathy to callers that need support Engage with callers, actively listen, analyze their need, and provide superior service Navigate multiple applications to research solutions comfortably Multitask in systems while providing step-by-step instructions with a focus on accuracy and timeliness Provide conflict resolution calmly and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness Work independently with discipline and motivation to succeed in a call center environment onsite Work in a highly structured environment with strict adherence to the assigned full-time schedule supporting high-volume chat, email, and voice calls Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in a high-volume, fast-paced, and sometimes stressful environment Requirements Mandatory pre‑employment requirements and skills: At least 18 years or older High School Diploma, or equivalent Ability to pass a criminal background check Reasonable driving distance to the Greenville, SC site Able to work onsite at 650 Executive Center Dr. Greenville, SC 29615 Able to work a full-time work week, with overtime opportunities, as needed Able to maintain 100% strict adherence to the assigned schedule Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays) Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule Strong computer knowledge, including ability to accurately type at least 25 wpm Excellent English written and verbal communication skills Courteous and friendly with a high level of professionalism Willingness to follow procedures and adhere to policies Able to communicate information and ideas so others understand and can exchange accurate information in these situations Able to multitask applications while talking to multiple customers in chat, via email, or on the phone Able to thrive in a fast-paced, time‑pressured, dynamic work environment taking back-to-back calls, chats, and emails Able to actively listen to customer needs and demonstrate empathy – this includes having problem sensitivity, solving customer problems, and being sensitive to others while doing it Highly adept at working with a high frequency of conflict situations, as well as upset customers Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting Able to use your hands to handle, control, or feel objects, tools, or controls Previous call center experience, preferred Experience with healthcare, insurance, and billing support, preferred Location On-site: 650 Executive Center Dr. Greenville, SC 29615. About Transcom Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work‑at‑home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals. We are passionate about people and look forward to meeting you! #J-18808-Ljbffr Transcom