Reverse Logistics Analyst

Summary The Reverse Logistics Analyst will deliver operational results and lead project initiatives related to the effective and efficient flow of merchandise through the reverse logistics network. The analyst will manage day‑to‑day functions within the returns network, collaborate with supply chain and merchandising departments, and oversee external vendors to achieve service levels and key performance metrics. By supporting the integrated strategy of customer return, reverse logistics, and asset recovery of appliances and general merchandise, the analyst reduces costs and increases efficiency by optimizing network design, flows, and evaluating supply chain partners and inventory buyers. The analyst will also create models and perform analysis to recommend optimal network‑wide processes and disposition methods. Essential Functions Develops reporting metrics and presents data with a clear point of view so that insights can be used to help drive recovery and reverse logistics business strategy. Optimizes recovery and profitability by maintaining and improving sustainable operational processes and external partnerships. Performs industry benchmarking to ensure Lowe's has a best-in-class reverse logistics network. Executes analysis for the end-to-end process of reverse logistics. Executes project plans for the launch of new programs, features, and strategies. Makes recommendations for contract and process changes to improve damage rates, vendor contribution, and overall recovery rates for Lowe's. Partners with key internal and external partners to innovate in customer experience, operational excellence, and environmental sustainability initiatives. Coordinates with a cross-functional team consisting of operations, legal, technology, procurement, merchandising, analytics, and inventory management. Minimum Requirements Bachelor’s degree in Business, Engineering, Operations, Logistics, or a similar field with an analytical bias, or equivalent combination of education and experience. At least 4 years of experience across the supply chain (transportation, distribution centers, planning, inventory fulfillment). Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Lowe's Companies, Inc.