Operations Manager

Job Description

Job Description

Nara Hotels, Hyatt House LAX/Manhattan Beach is seeking an Operations Manager to join our growing team! This exciting destination includes spectacular guest amenities

The Position:

We are looking for a candidate who possesses strong brand, organizational skills, is highly ambitious, detail oriented and is able to work in a fast-paced setting. This individual must be able to work in a collaborative, team environment. This is the perfect opportunity for an experienced hospitality professional that is able to build strong relationships with guests and the hotel team.

The Operations Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility and a strong working knowledge of financial statements and internal controls during the duration of each assignment

Key Responsibilities

• Oversee and manage day-to-day operations to ensure seamless business activities.
• Develop and implement operational strategies, policies, and procedures.
• Coordinate and communicate with different departments to ensure collaboration and efficiency.
• Manage budgets, costs, and financial reports to optimize profitability.
• Ensure compliance with company policies, legal regulations, and industry standards.
• Identify opportunities for process improvements and implement best practices.
• Address operational issues and implement corrective actions as necessary.
• Ensure high levels of customer satisfaction through effective service management.
• Assists operating hotels with additional support as needed in identification and resolution of challenges related to financial performance, guest satisfaction, property condition or employee engagement.
• Provide effective communication and works within established company guidelines and operating procedures.
• Assists Operations department with additional projects, deployments and implementation schedules as needed.
• Assists operations department and properties with systems support and training as needed.
  

Qualifications & Skills

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven experience in operations management or a similar leadership role.
• Strong analytical, problem-solving, and decision-making skills.
• Previous experience with Hyatt desired
• Current/Prior experience with Hyatt systems
• Excellent communication and interpersonal abilities.
• Proficiency in project management, budgeting, and performance management.
• Ability to work under pressure and manage multiple priorities effectively.
• Knowledge of relevant industry software and technology tools.
• Leadership skills with the ability to motivate and guide teams.

Work Environment & Expectations

• Full-time position with occasional extended hours based on business needs.
• Ability to work in a fast-paced and dynamic environment.