Intake Specialist

Intake Specialist

Reports To: Service Coordination Manager

Classifications: Full-Time

Pay Rate: $23.50 - $25.00(DOE)

Hours Per Week: 40 hours per week (Evenings required and Weekends as needed)

Benefits Eligible: Yes (Medical, Dental, Vision, 401k + Employer Match, Vacation & Floating Paid Holidays)

Department: Family Services

Work Location: Mission Potrero Site (Satellite Site; Travel is Required)

Start Date: Immediately

The Organization

Good Samaritan Family Resource Center (GSFRC) is an innovative multi-service non-profit agency located in San Francisco's Mission District. Its mission is to help immigrant families access needed services, develop self-sufficiency, and participate fully as members of the community. Our staff is a diverse and talented team willing to take different and unique approaches to help children, youth and families thrive and succeed.

Position Summary

Under the direction of the Service Coordination Manager, this position is responsible for creating a welcoming, professional, and friendly environment for all Good Samaritan visitors. Key responsibilities include informing families of Good Samaritan's mission and programs, conducting initial intake and making referrals to appropriate Good Samaritan services and community resources.

Specific Responsibilities

• Receive all visitors who enter the center, providing a positive and welcoming environment
• Support the coordination/facilitation of their assigned program, communicate with the Program Facilitator/Specialist to perform related data entry and track/enter participant's attendance.
• Ensure communication and interventions with visitors and participants are culturally relevant, acknowledge and value families' strengths, and are responsive to the multiple aspects of the diversity of the families served
• Explain Good Samaritan classes and programs to participants, other service providers, and visitors
• Conduct Basic and Comprehensive Intakes through internal database (Salesforce, CMS) to new and returning Good Samaritan Participants which includes assessing needs, completing consent forms and keeping documents confidential.
• Pre-screen needs of those seeking services through agency's Basic Intake process to provide information and referrals to internal and external programs
• Support participants through walk-in or scheduled appointments by providing information and helping them apply for public benefits, Below Market Rate (BMR) housing, and other available community programs and services.
• Work with other staff and service providers to ensure appropriate referrals and follow-up on referred participants
• Answer incoming calls, route callers or provide information as required in a professional manner
• Maintain and update program referral and services information. Maintain and update internal Good Samaritan resources as well as latest community resources and referrals
• Co-facilitate and/or assist with Early Literacy curriculum and/or other workshops
• Perform community research to identify and add new resources to our resource information guide
• Maintain the reception area clean and keep the work area organized following our latest
• Distribute Good Samaritan mail and handle incoming mail and deliveries
• Follow security and emergency procedures
• Follow guidance on access of visitors and monitor the safety of the building
• Provide administrative support to staff as needed
• Meet with Service Coordination Manager weekly, attend staff, team, and committee meetings as scheduled
• Other duties as assigned

Other Responsibilities

• Responsible for the strict maintenance of client confidentiality

Minimum Qualifications

• High School Diploma or equivalent and 1 year of relevant work experience
• Bilingual Spanish/English required (in reading, writing, and speaking), bicultural preferred
• Experience working with Latino immigrant population and understanding of immigrant issues
• Excellent written and verbal communication skills and public relation/customer services skills
• Excellent and careful attention to detail
• Ability to work in a fast-paced, high need environment
• Must possess good organizational and time-management skills
• Demonstrate good judgment and have excellent problem-solving abilities
• Always maintain a professional demeanor and always maintain confidentiality
• Must be able to work evenings and weekends as needed
• Must be self-motivated, have excellent work ethic and be able to work independently
• Proficient in Outlook Suite (Word, Mail, Excel, etc.)

Desired Qualifications

• Knowledge of Mission District and citywide resources
• Previous experience in or understanding of the family resource center and/or family strengthening models
• Training or experience in the areas or early childhood and/or youth development
• Experience with the practice of conflict management and de-escalation methods

Requirements

• Must complete a full background check (Department of Justice, FBI, Child Abuse Index).
• Must have TB clearance and current Covid Vaccine Card.
• Candidates must go through a background check after a conditional offer is made.
• Bilingual (Spanish and English)

Physical Requirements

• This position is set up in an office environment. The physical and environmental demands described in job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.