Technology Systems Administrator & Desktop Support Associate

Technology Systems Administrator & Desktop Support Associate

Position Type: Full-Time

Location: Hybrid / Office-Based

Reports To: VP, Digital Services Director and Company Leadership

Location: Buffalo, NY

Position Summary

This role combines Systems Administration and Desktop Support responsibilities into a single position. The individual will serve as the primary day-to-day IT resource for the organization, ensuring that employees have reliable, secure, and efficient technology tools while maintaining the company's infrastructure, cloud platforms, and end-user support services. In addition to working with our mother organization on required networking, cybersecurity, and data management requirements

Primary Responsibilities

• Manage Microsoft 365, Google Workplace, Adobe, and related cloud services.
• Administer user accounts, permissions, MFA, and security policies.
• Deploy, configure, and maintain laptops, printers, and peripherals.
• Provide Level 1 and Level 2 desktop support for all employees.
• Troubleshoot hardware, software, networking, and application issuies.
• Manage IT onboarding and offboarding processes.
• Monitor system performance, backups, updates, and patch management.
• Support cybersecurity initiatives including endpoint protection and user awareness.
• Manage relationships with external technology vendors and service providers.
• Maintain IT asset inventory and documentation.
• Support WIFI and related technologies for all offices.
• Assist leadership with technology planning, budgeting, and infrastructure improvemen ts.

Qualifications

• 3–7 years of IT support and systems administration experince.
• Strong Mac OS experience
• Strong Microsoft 365,
• Google Workspace administration experience.
• Experience with Windows 11, Apple OS, networking, cloud systems, and company-mandated cybersecurity best practices.
• Excellent customer/associate service and communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Certifications

• Comp TIA A+
• Apple Certified Support Professional(ACSP)
• Jamf Certified Admin
• Associate Google Workspace Administrator
• Microsoft 365 Certified: Endpoint
• Administrator Associate

Success Measures

• Employee satisfaction with IT support.
• System uptime and reliability.
• Timely resolution of support tickets.
• Cybersecurity compliance and risk reduction.
• Accurate technology documentation and asset management.

Compensation & Benefits

Competitive salary, health benefits, paid time off, professional development opportunities, and participation in company bonus programs as ap plicable.