Field Tech Support Specialist-Wide Format Printer Repair
Clampitt Paper Company
Job Description
Job Description
Overview
Provide technical and product training to Clampitt Paper customers and internal personnel. Plan for customer support activities; responsible for quality and productivity of maintenance and support activities.
"THIS IS NOT A HELP DESK IT POSITION"
RESPONSIBILITIES
- Support equipment sales activities. Work with sales representatives to educate customers on equipment capabilities and assist in closing equipment sales.
- Provide post sale equipment support.
- Provide onsite technical assistance to help troubleshoot and repair equipment.
- Coordinate problem resolution with vendors, customers and others.
- Manage territory, inventory and customer relationships.
- Successful completion of training with various printer and wide format products such as OKI, Mimaki, and Canon.
- Establish and maintain up-to-date file of service manuals, training materials, spare part lists, etc.
REQUIREMENTS/QUALIFICATIONS
- Excellent customer service skills.
- Professional, courteous demeanor.
- Experience in multiple hardware/software disciplines required.
- Field support experience.
- Travel required.
- Must be able to work independently.
Ability to lift 50Lbs. Must be able to perform essential functions of the job: stoop, kneel. crouch, reach with arms, stand, walk, push, pull, lift, grasp, hear, see and talk.
Vacancy posted 13 days ago
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