Automotive BDC Representative

Who We Are: ♿️ Redefining mobility since 1987 Leading manufacturer and retailer of wheelchair-accessible vehicles Nationwide, family-owned & operated, headquartered in Battle Creek, MI

What We Do: At Freedom Motors USA, we don’t just answer phones; we open doors to the world for the customers we serve. The

Automotive

BDC Representative

is the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility.

Drive Leads. Change Lives.

What You'll Do: Drive the Conversation:

Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy. Build the Pipeline:

Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities. Sell the Experience:

Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections. Follow the Process:

Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style. Be a Relationship Architect:

Create and maintain long-lasting connections with guests through consistent, meaningful follow-up. Qualify with Precision:

Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution. Master the CRM:

Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications. Collaborate for Success:

Partner closely with our Mobility Specialists to provide a seamless transition from "just looking" to "driveway delivery." Crush Your Goals:

Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road. What You'll Need: Schedule:

Must be available to work Monday-Friday during business hours (9:00 AM – 6:00 PM), and availability for rotating weekend coverage as needed. Experience:

Previous automotive BDC experience is required. Remote Work Environment:

Must have a quiet, professional home office environment with reliable high-speed internet. Communication Style:

Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally. Objection Handling & Sales Skills:

Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations. Self-Motivated Hustle:

Results-driven mindset with the initiative to manage time effectively in a fast-paced environment. Tech Savvy:

Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously. Positive Energy:

A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges. What You'll Earn: Guaranteed

$25/hour

training pay during the first 90 days. After the training period, compensation transitions to

hourly base pay plus performance-based incentives

tied to qualified leads and sales production. Strong earning potential for high-performing team members! Who We Want: Customer-Oriented Achievers:

Individuals with a strong work ethic and customer-focused attitude who consistently add value. Speed to Lead:

Maintain quick response times and consistent follow-up communication. Hard-Working Winners:

Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment. Conversion Superstars:

Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing.

Flexible work from home options available.