Hospitality Host (FIFA World Cup Fan Village)

Summer Hospitality Host (Temporary Contract Role)

Event Duration: July 6-July 19, 2026
Schedule: Flexible availability required, including evenings and weekends
Be Part of a Global Event Experience in NYC

Rockefeller Center will welcome visitors from around the world for an exciting international fan experience, and we're looking for energetic and service-driven individuals to join the team as Summer Hospitality Hosts .

In this highly visible role, you'll assist guests, support crowd flow, provide wayfinding assistance, and help maintain an organized and engaging event environment throughout the World Cup Fan Village experience.

This is a unique opportunity to gain hands-on event and hospitality experience at one of New York City's most iconic destinations.
Why This Role Matters

As a Summer Hospitality Host , you help create a welcoming and organized environment for thousands of visitors attending this global event. Your communication skills, professionalism, and ability to assist guests efficiently contribute directly to the overall success of the Fan Village experience.
What You'll Do
Guest & Event Support

• Welcome guests and provide wayfinding assistance throughout the venue
• Answer general questions regarding event access, programming, and surrounding areas
• Support ticketing and guest information services as needed

Crowd Management & Operations

• Assist with crowd flow and pedestrian traffic management in high-volume areas
• Help maintain a safe, organized, and efficient event environment
• Identify guest concerns proactively and escalate issues when necessary

Team Collaboration

• Work closely with event and operations teams to support daily activities
• Adapt quickly to changing operational needs in a fast-moving environment

What You Bring

• Friendly, approachable, and confident communication style
• Strong customer service and problem-solving skills
• Ability to remain calm and professional in busy environments
• Team-oriented mindset with a proactive attitude
• Previous hospitality, events, retail, or guest-facing experience preferred

Additional Requirements

• Availability throughout the full event period, including evenings and weekends
• Ability to work outdoors for extended periods in summer weather conditions
• Comfortable standing and moving for extended shifts

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$18-$18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.