Runner

Job Purpose:

Responsible for the organization of all food orders and ensuring orders are accurately delivered and presented to guests according to hospitality standards, while upholding plate cleanliness, proper presentation, and order accuracy before food leaves the kitchen.

Duties & Responsibilities:

• Be knowledgeable of all table numbers and seat numbers.
• Inspect all plates for proper presentation, garnish and cleanliness.
• Ensure that all tickets are complete for each table so that the guests receive all items that they have ordered and requested.
• Bussing as needed and replenishing plateware as needed to the kitchen.
• Carry plates to and from the dining room. Present dishes to the table and explain the dish’s composition. Ensure proper markings on the table prior to the delivery of the course.
• Liaison between BOH team with FOH team to ensure smooth dining experience.
• Having working knowledge of all food and beverages.
• Communicate with service staff when food orders are ready to be delivered to the guest.
• Monitor tables so that guests receive food at the appropriate time of service.
• Keep working area stocked with appropriate plateware, utensils and supplies needed for serving our guests.
• Perform side work at the start, during and at the end of each shift as required by service station assignment.
• Always maintain clean working areas and a clean restaurant.
• Ensure all opening and/or closing side work is completed.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Be ready and willing to assist fellow employees as situations arise.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Working Conditions and Expectations:

• Work schedule will may vary between early morning to late evening, weekends and holidays
• Shifts will range from 4 – 8 hours and you may at times be asked to work overtime
• Able to work in a fast-paced environment and keep up with the needs of the guests.
• Work inside as well as outside dining areas.
• Maybe scheduled to work events as needed.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Follow safety and sanitation rules and laws at all times
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Qualifications:

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Customer service and/or restaurant experience preferred.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Have working knowledge of food menu.
• Food Handlers certificate and Responsible Beverage Service (RBS) Certificate required

Physical Requirements:

• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to ascend and descend up to 5 floors of stairs.

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.