Clinical Program Manager For Adult Mental Health Services

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Clinical Program Manager

$78,000 annualized for ASW, AMFT, or APCC licensure

$82,000 annualized for LCSW, LMFT, or LPCC licensure

(The actual compensation will be determined based on experience and other factors permitted by law.)

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

Supervision Responsibilities: Under the general supervision of the Director of Adult Team Services, coordinate, oversee and supervise the work of the adult team services program(s).

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• In collaboration with Director of Adult Team Services, hire, supervise, train, direct, evaluate, reward, discipline and terminate department staff in accordance with organizational policy and applicable laws and regulations.
• Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24-hour turnaround documentation.
• Actively provides support to individuals on the team as directed and requested by the leadership team and supports publicly all decisions made by the leadership team.
• Track, assess and document how effectively programs under span of control meet their objectives.
• Attend planning and administrative meetings as required by Agency needs or funding sources; participate in community involvement and community constituency groups; assist and participate in the planning of staff development activities.
• Read, perform research, attend workshops or seminars as Agency sees fit and as it relates to program needs; participate in other professional development activities in order to maintain and enhance personal and professional skills related to program needs.
• Supports staff in all activities that link members and other clients to meet member/client goals and needs.
• Participate in team, staff, management, and other mandatory agency meetings.
• Assists with the leadership of the day-to-day operations of the department as needed.
• Participates as an active member of management staff, quality improvement, safety committee, domains or other leadership teams as needed or assigned.
• Participates in the agency’s community life as appropriate
• Provides timely information and feedback to the Adult Integrated Services Team regarding team, program or member issues; provides emergency coverage as needed.
• Maintain the skills necessary to mentor and support the Adult Integrated Services Team PSCs in accordance with the expectations outlined in the Full-Service Partnership guidelines.
• Completes all documentation (some specifics: Intakes, discharges, 3 months, KEC’s, determinants, LOCUS/CANS and monthly reports, individual service plans) and maintains all necessary paperwork documentation as required for program compliance and accountability in accordance with MHA standards and funding source requirements.
• Must obtain their LPS designation within 6 months of employment.
• Other duties as assigned.

Position Requirements

• Licensed Clinical Social Worker or Associate Clinical Social Worker, Licensed Marriage and Family Therapist or Marriage and Family Therapist Intern, Licensed Professional Clinical Counselor or Associate Professional Clinical Counselor, or Licensed Psychologist.
• Waivered Clinicians are also encouraged to apply and will be considered.
• Minimum of one-year of post-graduation clinical experience
• Bilingual in Spanish is preferred but not required
• Must have good basic English writing skills, good basic computer skills, be highly organized, and have excellent communication skills.
• Must be flexible and able to multi-task without losing productivity
• Proficient in computer applications such as Microsoft Word, Excel, and Outlook
• Must know or quickly become knowledgeable of characteristics of individuals who are substance abusing and/or dually diagnosed and have knowledge of local services available for dually diagnosed individuals.
• Must have adequate understanding of clinical related concerns, ethics, boundaries, and best practices.
• Must be team-oriented, self-directed, and have good listening and communication skills, the ability to empathize and relate positively to a wide variety of people and dedicated to fulfilling the demand of the position.
• Master’s degree in a human service or related field or certification in a mental health specialty preferred.
• Minimum 3 years of experience providing psychosocial rehabilitative services to a disabled population required.
• Experience in a supervisory/leadership role required; non-profit social service agency experience preferred.
• Demonstrated ability to provide supervision and leadership to diverse staff who possess wide range skills, abilities and professional competencies.
• Knowledge of community resources.
• Must function well in a team-oriented approach to member services.
• Must be organized and efficient in carrying out day-to-day duties.
• Must take initiative and be proactive in approach to getting the job done with little or no direction.
• Must be able to work with various personalities and handle aspects relating to team members with dignity and tactfulness.
• Knowledge of Microsoft Word, Excel, PowerPoint and Outlook required.
• Flexible work schedule to include some evenings, weekends and holidays.
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment
• TB clearance and re-testing every year are conditions of continued employment
• COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
• Employment verification directly from three (3) past employers within the most recent 7-year period