Patient Experience Representative-e/o weekend: 3-11:30

Patient Experience Representative-e/o Weekend: 11:00p To 7:30am | Boston Childrens Hospital

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position summary: As a part time Patient Experience representative, you will work to provide administrative support to the Cardiac ICU unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule: Every other Sat/Sun 11:00p to 7:30am + every other holiday

Key responsibilities:

• Patient Encounter Management:
• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Administrative:
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Processing admissions/discharges
• Providing routine clerical support as needed

Minimum qualifications:

• Education: A high school level of education, bachelor's degree preferred
• Experience: Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Status: Part-Time

Standard Hours per Week: 8