Payroll Connections Specialist

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium‑size businesses to offer employees a path to financial independence through retirement savings. We’re a high‑growth fintech company changing the retirement industry. We are backed by a number of investors, including Marshall Wace, Baillie Gifford, BlackRock, TPG, SoftBank, Glynn Capital, NewView Capital, USVP, Wing, and Uncork. About the role As a Payroll Connections Specialist, you will enable and optimize payroll integrations for our clients. The role involves ensuring integrations function flawlessly and overseeing the client’s first 401(k) contribution. You will work closely with Sales Activation, Payroll Partners, Product, Customer Success, and Operations to ensure seamless and accurate data integration across all systems. What you will do each day Act as the main point of contact for clients, helping them establish technical integrations with 400+ payroll providers. Develop an in‑depth understanding of payroll provider systems and verify incoming payroll data for accuracy and completeness. Use problem‑solving and decision‑making skills to navigate technical issues that impact data flow. Accurately evaluate data discrepancies and work independently to make appropriate adjustments. Assist in drafting procedures detailing payroll data flow, demonstrating knowledge of SEC, DOL, and IRS regulations. Investigate technology issues, identify root causes, and collaborate with various departments to implement solutions. Guide clients through data analysis and support their data transmission efforts. Communicate professionally to internal and external stakeholders, focusing on needs‑driven solutions. Identify areas for process improvement and support project initiatives that may broadly impact the business. What you bring to the role 3+ years of experience in a professional role with strong technical troubleshooting and analytical skills. At least 1 year of dedicated customer service experience with exceptional verbal and written communication skills. Robust work ethic and proven ability to manage projects, work independently, and deliver high‑quality results with minimal supervision. Prior experience working with retirement plans or payroll providers, and a general grasp of governing industry regulations. Ability to quickly adapt to various HRIS/client systems, troubleshoot software issues, and execute solutions under tight timelines. Passion for process improvement, desire to master new programs, and demonstrated ability to champion change. Extreme, uncompromised attention to detail and a commitment to quality output. Exceptional PC literacy, including advanced expertise across the G‑Suite ecosystem. Compensation The base salary for this position spans $28.85 to $30.77 per hour, depending on location and experience. Base salary is one component of the overall total rewards package, which may include bonuses, commissions, and equity. All employees receive a suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary or criminal history prior to a conditional offer. Benefits 401(k) plan with dollar‑for‑dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees. Top‑of‑the‑line health, dental, and vision plans. Competitive time off and parental leave. Access to digital financial tools, professional advisors, and a knowledge center to support equity and financial wellness. Enhanced mental health support for employees and dependents. Fertility health and family‑forming benefits. Student loan resource to help plan, borrow, and repay debt. Monthly work‑from‑home stipend and quarterly lifestyle stipend. Engaging team‑building experiences, ranging from virtual social events to team offsites. Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at‑will. We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at View email address on click.appcast.io. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at View email address on click.appcast.io. Human Interest does not accept unsolicited resumes from any source other than directly from candidates; we will not consider resumes from vendors, staffing agencies, or recruiting agencies. Human Interest complies with the San Francisco Fair Chance Ordinance and the California Consumer Privacy Act guidelines. #J-18808-Ljbffr Human Interest