Studio Manager

Compensation: Competitive base salary + performance-based bonus Location: RESET Mind & Body Old Town Scottsdale Our Mission: To Heal The Mind & Body At RESET, we believe recovery isn’t a luxury, it’s essential. We help people reduce stress, improve sleep, ease pain, and perform better through science-backed modalities including cold plunge, infrared sauna, red light therapy, hydromassage, and more. When our members feel better, they show up better in every part of life. Our Values (The RESET Standard) Our values drive how we serve our members, lead our teams, and grow our studios: Community — We build spaces where everyone feels welcome and supported. Genuine Connection — Members are seen, known, and cared for. Unreasonable Hospitality — We go beyond expectations, every time. Always Improving — We learn, refine, and grow — individually and as a brand. Lead By Example — We model the energy, professionalism, and standards we expect. Details Matter — Cleanliness, precision, consistency, and follow-through define us. We Own — We take ownership of results, challenges, and commitments. Our Studio Managers are culture carriers, operational leaders, and hospitality stewards of these values. Who We’re Looking For The Studio Manager is both an operator and a community builder. You’ll lead the studio’s daily performance, elevate the member experience, drive revenue growth, and cultivate a culture built around the RESET Standard. This role blends sales, hospitality, and leadership — ideal for someone who enjoys building relationships, leading teams, and hitting goals with both heart and accountability.

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This role is not for everyone. At RESET, we believe our team should use and believe in the services we provide. If you're not willing to regularly experience our recovery modalities and become a product advocate, this is probably not the right fit. We're looking for leaders who embody our value of Always Improving . That means you're coachable, growth-minded, open to feedback, and constantly looking for ways to improve yourself, your team, and the business. This role requires ownership. When challenges arise, we don't make excuses or wait for someone else to solve them. We expect our leaders to bring solutions, recommendations, and action plans, not just problems. This is also a sales role. If you're uncomfortable calling prospects, following up with leads, asking for referrals, having membership conversations, or reaching out to members proactively, this position will not be enjoyable for you. You may be a great fit if You naturally take initiative without being asked. You enjoy being held accountable to goals and performance metrics. You believe feedback is a gift. You enjoy connecting with people and aren't afraid to pick up the phone. You look for solutions instead of excuses. You genuinely care about helping people improve their health and wellbeing. You are probably NOT a fit if You avoid difficult conversations. You dislike sales or follow-up calls. You need constant direction to stay productive. You regularly blame circumstances, systems, or other people for results. You resist feedback or coaching. You prefer maintaining the status quo rather than driving improvement. What You’ll Be Doing Revenue & Growth (We Own + Always Improving) Achieve monthly revenue targets across memberships, session packs, and add-ons Monitor pacing and performance KPIs to stay ahead of goals Reduce churn through proactive retention strategies and member engagement Support local marketing, events, partnerships, and grassroots efforts Ask for referrals and activate word-of-mouth through connection and results Member Experience & Hospitality (Unreasonable Hospitality + Genuine Connection) Deliver a high-touch, personalized member experience that feels warm and human Learn member goals, progress, and preferences — and support them consistently Create moments that surprise, delight, and reinforce value Ensure the studio environment is clean, organized, and detail-perfect Community Building (Community + Lead By Example) Cultivate an in-studio culture that feels inclusive and energizing Build authentic relationships with local partners and community groups Help members feel a sense of belonging and identity at RESET Recruit, train, and coach a high-performing support team Establish clear standards, accountability, and expectations Provide coaching, feedback, and recognition in real time Model the RESET Standard through professionalism, presence, and execution Studio Operations (Details Matter + Always Improving) Manage scheduling, supplies, systems, and daily operational checklists Oversee modality readiness, cleanliness, and safety protocols Maintain accurate administrative records, reporting, and KPI tracking Collaborate with leadership to pilot improvements and operational upgrades What You’ll Need to Succeed 2+ years in studio management, hospitality leadership, boutique fitness, or service management Sales or revenue responsibility experience (quotas, pacing, or performance targets) Strong communication, emotional intelligence, and organizational discipline Comfortable with technology, CRM/POS systems, and operational tools Passion for wellness, hospitality, and helping people feel better Bonus Points (Not Required) Experience in membership-based businesses Opening new studios or leading operational launches Background in recovery, fitness, athletics, or healthcare Understanding of KPIs, sales funnels, churn, and retention metrics Experience with Mindbody studio management software Experience with Go High Level marketing software Base salary of $54,000 Performance-based bonuses tied to revenue & retention Employee membership benefits Professional growth pathways as RESET expands #J-18808-Ljbffr Reset Mind & Body