Customer System Provisioning Manager

Customer System Provisioning Manager Location: USA - VIRTUAL - US Ohio Division: Solutions Time Type: Full Time Position Summary The Customer System Provisioning Manager leads a team of onboarding administrators to ensure seamless system readiness through the creation of metadata containers and the management of external workforces via SAP Fieldglass. The primary goal is to exceed Service Level Objectives (SLOs) during the provisioning phase, laying the foundation for long-term customer success and operational stability. Essential Duties and Responsibilities Lead, mentor, and manage a team of Customer System Provisioning Specialists; provide coaching and performance feedback to scale the onboarding department. Act as the regional lead for SAP Fieldglass configurations, ensuring that contingent labor and external service providers are correctly integrated into the system ecosystem for new sites. Own the end-to-end integrity of site configurations by creating and validating metadata containers for all new locations; ensure all site‑specific variables are mapped correctly prior to site turn up. Define and monitor critical onboarding SLOs, including provisioning lead times, system accuracy rates, and initial user adoption metrics. Continuously refine the provisioning roadmap to improve efficiency, reduce time‑to‑value, and enhance client satisfaction scores. Build and maintain a comprehensive hardware tracking database for all sites within the project scope to ensure equipment readiness. Oversee the creation of all onboarding‑related resources, including specialized metadata containers, training materials, and knowledge base articles. Work closely with client leadership to ensure all new sites are enrolled in the system with 100% data accuracy before the operational start date. Other Duties Lead technical reviews following any provisioning delays or metadata errors to prevent recurrence. Coordinate between business and technical organizations to ensure system configurations align with broader project‑level goals. Provide regularly scheduled updates on SLO achievement and provisioning status to internal and external executive stakeholders. Interview client personnel to determine specific system requirements and translate them into standardized metadata templates. Build and maintain relationships with clients to understand and anticipate customer needs for specific projects. Skillfully create business process models based on requirements and redesign operational processes as needed. Present solutions to senior management and ensure systems meet desired business processes and requirements. Strong communication skills and willingness to work in a team environment. Perform other duties as required. Preferred Qualifications 3-5 years of client‑facing experience, with at least 2 years in a management or leadership position. Advanced proficiency in SAP Fieldglass and experience managing complex metadata structures/containers. Proven ability to manage high‑volume site launches with a focus on meeting strict SLOs. Technical literacy: Ability to use data‑driven insights to identify bottlenecks and drive process improvements. Compensation Expected base pay range: $84,080.00 - $126,120.00. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location. Benefits Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Air & Sea Inc.