Wholesale Account Manager

GLD is seeking a highly organized, customer-focused Wholesale Account Manager to manage and grow our portfolio of wholesale partners across specialty retailers, national accounts, sporting goods, department stores, and big-box retailers. This role serves as the primary day-to-day contact for assigned accounts, ensuring exceptional execution from purchase order through delivery while identifying opportunities to expand the business through new assortments, seasonal launches, and replenishment.

The ideal candidate thrives in a fast-paced environment, enjoys building strong customer relationships, and possesses a strong operational mindset. They will work cross-functionally with Sales, Merchandising, Planning, Inventory, Operations, Customer Service, and Finance to ensure flawless execution and an outstanding customer experience.

Key Responsibilities

Wholesale Account Management

• Serve as the primary point of contact for assigned wholesale customers.
• Build and maintain strong relationships through proactive communication and exceptional service.
• Support the onboarding of new wholesale partners and ensure smooth account setup.
• Coordinate ongoing business reviews and maintain regular communication regarding inventory, launches, promotions, and replenishment opportunities.
• Identify opportunities to expand assortments, increase distribution, and grow sales within existing accounts.
• Support the Head of Sales with customer meetings, presentations, reporting, and strategic account planning.

Order Management & Execution

• Own wholesale purchase orders from receipt through successful fulfillment.
• Review purchase orders for accuracy and coordinate any required revisions.
• Ensure timely order entry, confirmation, shipment, invoicing, and issue resolution.
• Track order status and proactively communicate updates to customers.
• Coordinate seasonal launches, replenishment orders, and new product introductions.
• Monitor open orders and ensure timely follow-up on outstanding shipments and customer requests.

Sales Operations & Systems

• Coordinate order entry and maintenance within NetSuite.
• Support EDI transactions including purchase orders, acknowledgements, advance ship notices (ASNs), invoices, and troubleshooting exceptions.
• Partner with Operations and IT to resolve EDI issues and improve workflows.
• Maintain accurate customer item setup, UPC information, pricing, and assortment files.
• Assist with retailer portals and compliance requirements.
• Cross-Functional Collaboration
• Partner closely with Inventory Planning to ensure product availability and communicate inventory constraints.
• Coordinate with Warehouse and Operations to ensure timely fulfillment and retailer compliance.
• Collaborate with Merchandising and Product Development on seasonal launches, assortment planning, and new product introductions.
• Work with Finance to resolve invoice discrepancies, deductions, chargebacks, and payment issues.
• Coordinate with Marketing and Creative to ensure accounts receive necessary product assets and launch materials.

Reporting & Business Analysis

• Track sales performance, reorder trends, and inventory levels by account.
• Prepare weekly account updates and sales reports.
• Monitor retailer sell-through data where available and identify opportunities to improve performance.
• Maintain accurate customer forecasts and pipeline reporting.
• Support annual line reviews, assortment planning, and seasonal selling initiatives.

Qualifications

• Bachelor's degree in Business, Merchandising, Supply Chain, Marketing, or related field preferred.
• 3–6 years of experience in wholesale account management, sales, or wholesale merchandising.
• Experience working with specialty retail, sporting goods, department stores, or national retail accounts preferred.
• Experience with EDI processes and retailer compliance requirements.
• Working knowledge of ERP systems, preferably NetSuite.
• Advanced proficiency in Microsoft Excel; experience with reporting and inventory analysis.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Customer-first mindset with strong problem-solving abilities.

Preferred Experience

• Experience supporting major retail partners such as sporting goods retailers, department stores, specialty retailers, or national chains.
• Experience working with Shopify, retailer portals, inventory planning systems, or order management platforms.
• Experience supporting licensed products and seasonal merchandising programs.
• Background in fashion, accessories, jewelry, apparel, or consumer products.

Success Measures

Success in this role will be measured by:

• Best-in-class customer satisfaction and responsiveness.
• On-time and accurate order execution.
• Growth in reorder volume and existing account revenue.
• Successful seasonal launches and new product introductions.
• Reduction in order errors, EDI exceptions, and chargebacks.
• Strong cross-functional collaboration and execution across Sales, Planning, Inventory, Operations, and Finance.
• Consistent achievement of account service-level expectations while supporting the overall growth of the wholesale business.

Why GLD

GLD is redefining jewelry through culture, sports, and innovation. As we continue expanding across wholesale, marketplaces, and retail partnerships, this role offers the opportunity to work with some of the industry's most recognizable retailers while helping shape the next chapter of our wholesale growth.