Business Analyst - Technology 5713

Job Description

Business Analyst/Business Systems Analyst (Technology)

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12 Months + contract (40 hours per week)

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Commute: 3 days in office/2 days WFH

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Location: Springfield MA

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***Salesforce Experience a Plus!!***

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We are seeking an experienced Business Analyst to support strategic business transformation and process improvement initiatives across the organization. This highly collaborative role serves as a key liaison between business stakeholders, operational teams, technology partners, and external vendors to ensure business needs are clearly understood, documented, and translated into effective solutions.

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The ideal candidate will have extensive experience gathering and analyzing business requirements, facilitating stakeholder discussions, documenting current-state processes, designing future-state workflows, and supporting large-scale organizational change initiatives. This position requires strong analytical, communication, and facilitation skills, along with the ability to navigate complex business environments and drive alignment across diverse stakeholder groups.

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Key Responsibilities

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Business Analysis & Requirements Management

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• Elicit, analyze, validate, and document business, functional, and non-functional requirements through interviews, workshops, process reviews, and stakeholder engagement.
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• Lead requirements-gathering sessions with business leaders, subject matter experts, and cross-functional teams.
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• Translate business objectives and operational needs into detailed requirements, user stories, process documentation, and solution recommendations.
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• Manage requirements throughout the project lifecycle, ensuring traceability, alignment, and stakeholder approval.
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• Facilitate consensus among stakeholders when requirements, priorities, or business objectives conflict.
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Business Process Analysis & Future-State Design

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• Document and analyze current-state business processes, workflows, and operational procedures.
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• Conduct gap assessments to identify inefficiencies, operational risks, and opportunities for improvement.
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• Create future-state process maps, workflow designs, and business operating models that align with strategic objectives.
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• Recommend process improvements that enhance efficiency, scalability, service delivery, and overall business outcomes.
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• Support business readiness initiatives by helping teams prepare for process, technology, and organizational changes.
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Strategic Consulting & Continuous Improvement

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• Partner with business leaders to identify challenges, evaluate opportunities, and develop practical solutions.
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• Lead impact assessments to evaluate how proposed changes affect people, processes, technology, and operations.
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• Analyze complex business problems and provide well-supported recommendations that balance business needs, risk, and operational constraints.
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• Drive continuous improvement initiatives by identifying process gaps and recommending sustainable solutions.
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• Support organizational transformation efforts through process optimization, workflow redesign, and operational planning.
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Stakeholder Engagement & Facilitation

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• Build strong relationships across business units, operational teams, technology organizations, vendors, and leadership stakeholders.
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• Facilitate workshops, working sessions, and decision-making meetings to drive alignment and project progress.
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• Communicate project impacts, risks, decisions, and recommendations clearly to both technical and non-technical audiences.
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• Escalate and help resolve complex business issues while maintaining stakeholder confidence and engagement.
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Required Qualifications

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• 5+ years of experience in Business Analysis, Business Consulting, Process Improvement, or a related role.
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• Proven experience gathering, documenting, and managing complex business requirements.
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• Strong experience facilitating stakeholder workshops, requirements sessions, and cross-functional meetings.
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• Experience documenting current-state and future-state business processes and workflows.
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• Ability to perform impact assessments, gap analyses, and business process evaluations.
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• Strong analytical and problem-solving skills with the ability to assess business challenges and develop actionable recommendations.
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• Excellent written and verbal communication skills, including the ability to communicate effectively with executive leadership and operational teams.
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• Experience leading business analysis activities across multiple concurrent projects or initiatives.
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• Ability to influence stakeholders, negotiate priorities, and build consensus across diverse business groups.
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Preferred Qualifications

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• Experience supporting enterprise transformation, business modernization, or large-scale change initiatives.
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• Knowledge of business process modeling techniques and workflow documentation methodologies.
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• Experience creating process maps, operating procedures, training documentation, and business readiness materials.
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• Familiarity with Agile, Waterfall, or hybrid project delivery methodologies.
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• Experience collaborating with both business and technology teams to support solution design and implementation.
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• Demonstrated ability to identify opportunities for operational improvement and drive measurable business outcomes.
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• Experience mentoring or leading other Business Analysts.
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