Operations & Fulfillment Manager

Job Description

Job Description

Operations & Fulfillment Manager

Location: Upland, California
Job Type: Full-Time, On-Site
Pay: $28–$34 per hour, depending on directly relevant experience. This is a nonexempt position eligible for overtime.
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid, duty-free meal period. Occasional overtime may be required based on business needs.

About the Company

CAcafe is a growing food and beverage company selling products through oadshows, Walmart.com, Amazon, Shopify, eBay, and other retail and e-commerce channels.

We are looking for a dependable, organized, and hands-on Operations & Fulfillment Manager to oversee daily e-commerce fulfillment, warehouse activities, roadshow coordination, inventory, customer service, and operational reporting.

This is not a desk-only management position. The right candidate must be comfortable managing administrative responsibilities while also helping pack orders, prepare pallets, organize warehouse materials, and solve urgent operational problems.

Key Responsibilities

E-Commerce Fulfillment

• Review and process daily orders from Amazon, Walmart.com, Shopify, and eBay.
• Print shipping labels and ensure orders are packed accurately and shipped on time.
• Coordinate USPS and other carrier pickups.
• Assist with Amazon FBA and FBM preparation, packing, labeling, and shipping.
• Track delayed, missing, returned, or damaged shipments.
• Ensure online orders are handled accurately and efficiently, including during higher-volume periods.

Roadshow Operations

• Coordinate upcoming roadshows, including schedules, products, equipment, staffing, and shipment deadlines.
• Work directly with sales representatives and staffing agencies to recruit dependable roadshow personnel.
• Confirm staffing sufficiently in advance and respond quickly when replacements are needed.
• Provide training, instructions, product information, and sales expectations to roadshow representatives.
• Track daily roadshow sales, attendance, staffing performance, inventory, and operational issues.
• Communicate with sales representatives regularly and provide coaching and feedback.
• Prepare products, equipment, and materials for roadshows.
• Confirm that roadshow pallets and equipment leave and return to the warehouse on schedule.
• Inspect returned products and equipment and identify missing or damaged items.

Warehouse and Inventory Operations

• Pack, wrap, label, and track pallets entering and leaving the warehouse.
• Help prepare multiple pallets containing products, samples, displays, and roadshow equipment.
• Maintain an organized warehouse and ensure products and materials can be located quickly.
• Track finished products, raw ingredients, packaging materials, samples, displays, and roadshow supplies.
• Maintain accurate inventory records using Excel or another inventory-tracking system.
• Perform periodic physical inventory counts and reconcile differences.
• Monitor inventory levels and notify management before products or materials run low.
• Clean, wash, and sanitize roadshow equipment and materials as needed.
• Operate a forklift to assist with loading, unloading, receiving, and warehouse organization.

Customer Service

• Respond professionally and promptly to customer questions, complaints, returns, and delivery problems by email or phone.
• Track open customer service issues and ensure each matter is resolved.
• Escalate serious product, quality, or customer concerns to management promptly.
• Maintain clear records of complaints, resolutions, refunds, and replacement shipments.

Reporting and Operational Support

• Maintain a master task tracker for roadshows, shipments, inventory, staffing, and open issues.
• Use sales and cost data to help track performance, expenses, and profitability.
• Prepare clear daily, weekly, and monthly operational reports for management.
• Identify operational problems early and recommend practical solutions.
• Assist with supplier and manufacturer communication regarding pricing, timing, production, and delivery when requested.
• Follow through on assignments without requiring repeated reminders.

Communication Expectations

This is a fast-paced position in which responsiveness is essential.

The employee will be expected to:

• Acknowledge routine internal messages within 30 minutes during working hours.
• Acknowledge urgent operational issues within 10 to 15 minutes whenever reasonably possible.
• Communicate delays or problems before deadlines are missed.
• Provide clear estimated completion times when an issue cannot be resolved immediately.
• Send a brief daily update summarizing completed work, open issues, and upcoming priorities.
• Maintain accurate written records so management can quickly understand the status of operations.

Qualifications

• At least 2 years of experience in operations, warehouse coordination, e-commerce fulfillment, logistics, retail operations, or a related field.
• Experience processing orders through platforms such as Amazon Seller Central, Walmart Marketplace, Shopify, or eBay is strongly preferred.
• Experience coordinating events, demonstrations, temporary workers, sales representatives, or staffing agencies is preferred.
• Strong organizational, time-management, and problem-solving skills.
• Ability to prioritize several urgent responsibilities at the same time.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Google Sheets, email, and shared task-management tools.
• Ability to work independently and provide management with consistent visibility into ongoing work.
• Forklift experience or willingness to obtain forklift training and certification.
• Valid driver’s license and reliable transportation.
• Ability to communicate professionally with customers, employees, staffing agencies, suppliers, and retail partners.
• Bilingual English and Chinese is helpful but not required.

Physical Requirements

• Ability to stand, walk, bend, reach, and work in a warehouse environment.
• Ability to lift and move approximately 40 to 50 pounds.
• Ability to pack cartons, wrap pallets, clean equipment, and assist with loading and unloading.
• Ability to work on-site at the Upland warehouse.
• Forklift certification and experience operating a manual-transmission forklift are preferred.

The Ideal Candidate

The ideal candidate is dependable, responsive, practical, and highly organized. This person does not wait until a problem becomes an emergency. They keep written records, communicate clearly, follow through on commitments, and are willing to perform both administrative and hands-on warehouse work.

NewNew Foods DBA CAcafe: Crafting Wellness Through Every Cup

CAcafe was founded with a simple but powerful mission: to revolutionize healthy beverages by blending wellness with exceptional taste. For over two decades, we’ve pioneered premium coffee and tea products that reflect our passion for natural ingredients and innovation.

Proudly made in the USA, our beverages combine traditional herbal wisdom with modern nutritional science. From coconut coffee to matcha-infused teas, our unique offerings are crafted to delight the palate while supporting a healthy lifestyle. We've earned the trust of customers nationwide who value both flavor and function.

As we embrace the future, our mission remains the same—to make healthy living delicious and accessible. We continue to innovate and evolve, staying true to our commitment to quality, wellness, and sustainability.

Our Core Values:
Natural ingredients from sustainable sources

Innovative beverage solutions for health-conscious consumers

Unwavering commitment to quality and taste

Made-in-USA excellence

Continuous improvement and product innovation

Join us in redefining what it means to drink well—one cup at a time.

Company Description

NewNew Foods DBA CAcafe: Crafting Wellness Through Every Cup\r\n\r\nCAcafe was founded with a simple but powerful mission: to revolutionize healthy beverages by blending wellness with exceptional taste. For over two decades, we’ve pioneered premium coffee and tea products that reflect our passion for natural ingredients and innovation.\r\n\r\nProudly made in the USA, our beverages combine traditional herbal wisdom with modern nutritional science. From coconut coffee to matcha-infused teas, our unique offerings are crafted to delight the palate while supporting a healthy lifestyle. We've earned the trust of customers nationwide who value both flavor and function.\r\n\r\nAs we embrace the future, our mission remains the same—to make healthy living delicious and accessible. We continue to innovate and evolve, staying true to our commitment to quality, wellness, and sustainability.\r\n\r\nOur Core Values:\r\nNatural ingredients from sustainable sources\r\n\r\nInnovative beverage solutions for health-conscious consumers\r\n\r\nUnwavering commitment to quality and taste\r\n\r\nMade-in-USA excellence\r\n\r\nContinuous improvement and product innovation\r\n\r\nJoin us in redefining what it means to drink well—one cup at a time.