Information Technology Associate

Please note, the Water Boards do not participate in E-Verify.

Are you looking for a challenging and rewarding career in Information Technology? If you enjoy helping others and working with a team of IT support professionals, then this is the position for you! Apply today and join our team.

The State Water Resources Control Board's Division of Information Technology has an opening for an Information Technology Associate in the Division of Information Technology, Infrastructure & Client Services Branch, Help Desk & Client Services Section, Help Desk Unit. The position is located at 1001 I Street, 8 Floor, Sacramento, right in the heart of downtown next to light rail stations and other public transportation. This position requires you to be on-site at least 4 days per week.

This position performs work within the Client Services domain. The incumbent will be responsible for the full life cycle of end user device solutions, including evaluation, configuration, provisioning, training, security, asset management, and support for the end user computing environment. Under the direction of the Information Technology Manager I of the Help Desk in the Client Services Branch, Division of Information Technology (DIT).

The IT Associate serves as technical support, demonstrating an in-depth understanding of desktop support, hardware, software and networking issues and level of expertise to perform a wide variety of tasks requiring regular innovative problem solving. This position requires the incumbent to highly technical, courteous, communicate effectively and professionally (verbal and in writing) with team members and customers, provide timely responses to internal/external customers, follow through on commitments, and consider internal/external customer input when completing work assignments

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid driver's license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Please let us know how you heard about this position by taking this brief survey: Recruitment Survey .


You will find additional information about the job in the Duty Statement .

Working Conditions


Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position and might be expected to comply with Executive Order (EO) 22-25 after July 1, 2026.

In accordance with the Statewide Telework Policy and GC 14200, the successful candidate must reside in California upon appointment. Proof of residency may be required.

Salary Information - CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience. E mployees appointed to the Attorney or Water Resource Control Engineer classification will receive Recruitment Higher Above Minimum (HAM) rate in accordance with the approved Civil Service Pay Scales.

In addition, note: Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-523814


Position #(s):
880-280-1401-028

Working Title:
Information Technology Associate


Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A
$5,424.00 - $7,270.00 B
$5,930.00 - $7,947.00 C
$6,521.00 - $8,740.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Facility:
State Water Resources Control Board


Department Information
The State Water Resources Control Board (SWRCB) and the nine (9) Regional Water Quality Control Boards (RWQCB) (collectively the Water Boards) work to preserve, enhance, and restore the quality of California's water resources and drinking water for the protection of the environment, public health, and all beneficial uses, and to ensure proper water resource allocation and efficient use, for the benefit of present and future generations.

The Water Boards value diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to preserve, enhance, and restore the quality of California's water resources and drinking water for the protection of the environment, public health, and all beneficial uses, and to ensure proper water resource allocation and efficient use, for the benefit of present and future generations. Join the Water Boards to improve the lives of all Californians.


Department Website:


Special Requirements
The bulleted items listed are for minimum qualification purposes only. They are not to be included as part of the required application documents.

In order to be considered for this position, you must include the following:

• RPA# 25-280-105 in the "Examination or Job Title(s)" section of the State application when submitting a hardcopy application.
• Photocopies of degree and official transcripts (if needed to establish eligibility)

Must have IT Associate list, transfer, or reinstatement eligibility and be reachable on the certification list.. Here is the link to the exam:

An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: .

Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified.

In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/24/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


State Water Resources Control Board
Attn: Human Resources Branch- Rebecca Ramirez
1001 I Street, 18th Floor


Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


State Water Resources Control Board


Attn: Human Resources Branch- Rebecca Ramirez
1001 I Street, 18th Floor


Sacramento , CA 95814


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated extensive experience providing IT customer service (help desk) to customers, stakeholders, and employees of all levels
• Open-minded, strong listening skills, and desire to support/assist customers
• Ability to communicate effectively both verbally and in writing with all levels of staff, stakeholders, business partners, and executive management
• Ability and willingness to effectively manage numerous technical and complex tasks simultaneously through completion and with changing priorities
• Ability to collaborate with others on project issues, and status, identify problems to seek improvements in IT and other work processes
• Experience in M365 Administration Troubleshooting and Support
• Experience in Azure Cloud Administration Troubleshooting and Support
• Experience in Microsoft Endpoint Configuration Manager
• Experience in Software Licensing and Installation
• Experience in Group Policy Administration
• Experience in Microsoft Intune Administration
• Experience in Service Now Administration
• Experience in Service Now Administration - Asset Management
• Experience in IT Asset Management
• Experience in Supporting and Troubleshooting Network Printers and Scanners
• Experience in Microsoft Exchange Administration Troubleshooting and Support
• Experience in Active Directory Administration Troubleshooting and Support
• Experience in Modern Desktop Administration Troubleshooting and Support
• Experience working with Help Desk ticketing system (Service Now)
• Experience Troubleshooting and supporting a wide variety of IT hardware, operating systems, applications, and peripheral devices
• Experience in Information Security best practices, policies, and standards.
• Experience in MS Desktop Products and M365 Support
• Knowledge of System Software, Licensing and components
• Knowledge of Automation & Scripting
• Knowledge of Network Technology
• Must be able to work independently and within a team
• Must be able to write and follow detailed procedures and instructions.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.


Water Board employees may be eligible for benefits. Health benefits and leave programs are available for most permanent, full-time employees, and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements negotiated between the State of California and employee organizations that define wages, hours, and terms and conditions of employment. and Health Benefits | CalPERS


Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website:
Human Resources Contact:
Rebecca Ramirez
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Hiring Unit Contact:
Jean-Pierre Hodge
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Shyla Hoffman
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.