Supervisor Critical Facilities- Data Centers (Hybrid- Raleigh, NC)

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC. This position plans & supervises maintenance and repair efforts of critical equipment within the Banks Critical Facilities; Large Admin facilities & Data Centers. Ensures that all electrical, mechanical, fire, and life safety equipment is fully operational through industry best practices, vendor management, own physical and technical abilities, and oversight of all technical activities. Position serves as an expert resource on data center equipment for peer managers, associates, and third‑party vendors. Responds promptly to emergency issues, providing positive contact to Senior Leadership while leading remediation efforts in the field with CF Technicians. The role requires project management oversight & support for projects within both Large Admin and Data Center facilities. Enables & ensures the objective success of the Bank’s data centers by maintaining 100% UPTIME and ensuring peak operational efficiency of critical equipment. The best candidate will have a passion for training others and leading by example in all areas of the role. Succession planning and team development must be a top priority to be successful in this position. Responsibilities Facility Technical Support – Reviews, plans, and performs/supervises all repair and preventive maintenance activities for the Bank’s data center equipment. Supports and leads projects across the Bank’s large Administrative and Data Centers. Investigates and resolves unusual problems in performing maintenance projects. Reviews work orders to ensure that assignments are completed. Responsible for facilities inspections and reports. Supports data center equipment that must maintain 100% UPTIME. Supervisory Functions – Trains and develops a workforce capable of effective, prompt, and professional maintenance and repair functions. Establishes and monitors expectations, including oversight of performance. Makes appropriate changes to maintenance guidelines, procedures, and routines to meet objectives. Manages the selection, hiring, training, and assignment of technical staff in addition to management of third‑party vendors. Coordination – Directs efforts of the technical team throughout facilities to maximize efficiency while minimizing operational disruptions. Partners with business units, managers, and other stakeholders on planned and completed work, risks, and impacts. Assigns tasks to technicians based on work requests, and updates appropriately upon resolution. Emergency Response – Responsible for covering, managing, and responding to emergency situations 100% of the time unless on PTO. Establishes communication plans and emergency response and operational procedures. Responsible for being on call in emergency situations and inclement weather. Qualifications Bachelor’s Degree and 6 years of experience in HVAC & Electrical systems. Facilities Management, Construction Management, Engineering or equivalent field of study with critical facilities maintenance management and supervisory experience required. OR High School Diploma or GED and 10 years of experience in HVAC & Electrical systems. Facilities Management, Construction Management, Engineering or equivalent field of study with critical facilities maintenance management and supervisory experience required. Preferred Area of Experience Electrical & Mechanical technical background with experience working in a Data Center environment and leading people of all technical aptitudes. Preferred Education Level Electrical, HVAC & Mechanical technical college certifications, project management courses, or detailed technical college level courses or applicable bachelor’s degree. Core Competencies Computer skills – MS Office – Advanced, including experience managing Asset Management Systems Organization skills – Advanced Prioritization skills – Advanced Problem solving – Advanced Critical thinking skills – Advanced Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of its associates. More information can be found at #J-18808-Ljbffr First Citizens Bank