Store Manager

Job Description

Job Description

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values. 

OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. 

POSITION TITLE: Store Manager 

CLASSIFICATION: Management 

POSITION OVERVIEW: 

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work. 

We are seeking a Store Manager. The Store Manager oversees the daily operations of the automotive service center, ensuring all sales, service, and repair activities are performed efficiently, safely, and profitably. This role is responsible for leading and training store staff, maintaining optimal staffing levels, and fostering a culture of exceptional customer service. The Store Manager monitors sales performance, identifies opportunities for improvement, and implements strategies to achieve financial goals. Additional responsibilities include managing inventory, overseeing equipment and parts requisitions, and administering personnel actions such as hiring, training, and performance management to ensure smooth and successful store operations. 

ROLES AND RESPONSIBILITIES:  

• Perform duties of Assistant Store Manager, Service Manager, and Retail Sales Manager as needed to support store operations.
• Lead and direct store staff engaged in selling, servicing, and repairing vehicles to ensure efficiency and profitability.
• Train, coach, and mentor employees on proper repair and maintenance procedures and customer service standards.
• Schedule front and back shop employees to maintain appropriate staffing levels for all operating hours, including store opening and closing.
• Review sales and performance records, identify opportunities for improvement, and implement strategies to achieve financial objectives.
• Manage inventory, including requisitioning and accounting for equipment, replacement parts, and tires.
• Perform general housekeeping, facility upkeep, and miscellaneous assignments such as stacking tires or other operational tasks.
• Recommend, document, and execute personnel actions such as hiring, promotions, transfers, disciplinary actions, and terminations.
• Ensure all operations are conducted safely, efficiently, and in accordance with company policies and procedures.

SUCCESS FACTORS:  

• A strong belief in safety- Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results 
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Strong critical thinker with a high level of attention to detail 
• Highly-customer centric and master relationship builder
• Demonstrates motivation to meet and exceed sales goals while promoting company products and services.
• Driven to meet and exceed sales targets while promoting company products and services.
• Efficiently manages customer service, sales, and workflow coordination in a fast-paced environment.

WORK ENVIRONMENT:  

• Fast-paced automotive service environment.
• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.

• Extended periods of standing, bending, and lifting tires or equipment.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
• Attention to detail and a commitment to quality service are essential for success.

EXPERIENCE AND EDUCATION:  

• 5+ years' retail management OR 2+ years’ experience as an Assistant Store Manager in the automotive industry.
• Demonstrated success in growing sales in a retail environment 
• Knowledge of automotive systems preferred.
• Valid Drivers’ Licenses

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.