Software Engineer - E5 - San Jose Whatfix - San Jose, CA, US

Software Engineer - E5 - San Jose

San Jose, CA, US

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Whatfix is an AI platform advancing the "userization" of enterprise applications, empowering companies to maximize the ROI of their digital investments.

Technology needs adoption. It's no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe, simulated environments.

These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
• Whatfix Mirror 2.0 is the world's only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix's commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.

At Whatfix, we're not just making software easier—we're making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix's leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
• Only DAP to be recognized as a "Leader" across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards.
• Named a Gartner Customers' Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for "Software Asset Management Solution of the Year"

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Your Opportunity

As a Software Engineer (Level5 / E5) in the Core Platform team, you will own the end-to-end delivery of large features that directly impact product scalability, performance, and customer experience.

You will also own the responsibility of monitoring the system uptime as part of the on call roster.

This is a backend-first, full-stack engineering role for someone who loves building high-quality distributed systems, writing clean and scalable code, and taking ownership from design to production. You will collaborate closely with product, platform, and related teams to build reliable, production-ready systems at scale.

You will work on foundational platform capabilities that are used across multiple Whatfix products, operating at scale and under real-world enterprise reliability, performance, and security constraints. This role offers the opportunity to influence architecture, raise engineering standards, and shape how backend systems are built and operated across the organization.

Candidates must be authorized to work in the United States on a full-time basis without employer sponsorship, either now or in the future.

What You'll Do:

• Own the design, development, deployment, and operation of large backend-led features (multi-engineer scope)
• Build and evolve scalable backend services, APIs, and data pipelines that power Whatfix products
• Drive technical design discussions, own architecture decisions within your problem space, and balance short-term delivery with long-term system health
• Break down complex problem statements into clear, well-scoped tasks for yourself and other engineers
• Write clean, well-tested, and maintainable code following engineering best practices
• Ensure features ship with appropriate testing, monitoring, and operational readiness
• Collaborate to ensure services are reliable, observable, and production-ready
• Mentor/guide other engineers through design reviews, code reviews, and technical discussions
• Identify and proactively address technical debt, scalability limits, and reliability risks before they impact customers

Must-Have Qualifications:

• 5+ years of experience building production-grade backend systems
• Exposure to Docker, Kubernetes, or cloud-native environments
• Understanding of infrastructure-aware development (deployability, observability, scaling)
• Strong experience with Java (Spring Boot / REST-based services)
• Solid understanding of data structures, algorithms, and distributed systems
• Experience designing systems for scalability, performance, and fault tolerance
• Hands-on experience with unit testing, integration testing, and automation
• Experience working with CI/CD pipelines
• Strong debugging, problem-solving, and communication skills
• Ability to own features end-to-end and work independently at E5 scope

Strong Good-to-Have:

• Working experience with NoSQL data stores (Cassandra, MongoDB, etc.)
• Working experience with monitoring tools like Prometheus / Datadog
• Working experience with ArgoCD
• Prior experience working closely with Platform or SRE teams

Why Join Whatfix: