Sales Lead, Full-Time - Bethesda

Reformation is a sustainable fashion brand founded in 2009, committed to becoming climate positive by 2025 and circular by 2030. We operate a global retail presence with over 50 stores and a sustainable factory in Los Angeles. Join our mission and innovate across accessories, swimwear, and sleepwear. Work Location & Schedule Available to work a minimum of 30 hours per week, up to 40 hours. Daily open availability across a full 7‑day week. Able to work a flexible schedule (days, nights, weekends, holidays as required). Full Time Sales Lead Responsibilities What You’ll Do Own your business: consistently meet and exceed individual sales goals with a relentless focus on driving a high SPH (Sales Per Hour) and KPIs. Customer mindset: act as an entrepreneur within the store, leveraging product expertise to maximize every customer interaction. Proven excellence: maintain extraordinary customer feedback scores (NPS) by delivering an elevated service level that surprises and delights. Strategic styling: provide styling consultations beyond single-item requests, anticipating clients’ needs for their entire seasonal wardrobe. Sales & Operational Ownership (Keyholder) Opening & closing: ensure the store is ready for business and for the next morning, according to the opening and closing checklist. Safety & compliance: act as the primary leader for facility issues, loss prevention incidents, and emergency procedures during assigned shifts. Seamless sales leadership: maintain sales floor energy and service standards during your segments, acting as the point of contact for the team and customers. Transition management: conduct chat‑ins and handovers during segment changes to communicate key information and maintain coverage on the sales floor. Floor leadership: lead the sales floor energy, adjust staff in real time, and serve as the leader for customer escalations and employee inquiries. Visual excellence: uphold VM Guidelines throughout your segment, ensuring recovery during peak periods. Performance coaching: provide in‑the‑moment coaching and support to associates to align sales and service with the store’s service model. Master Clienteling & Retention Build and manage a personal client database using Endear and other digital tools to drive repeat business and private appointments. Clienteling: execute personalized, product‑focused outreach to ensure clients are the first to know about new drops and community activations. Wardrobe curation: style head‑to‑toe looks that anticipate clients’ needs for their entire lifestyle. Appointment culture: proactively schedule and host one‑on‑one styling appointments to provide an elevated, “white‑glove” experience that secures retention. Brand & Product Authority Sustainability educator: act as a brand ambassador, sharing the Reformation story and educating customers on our circular, climate‑positive mission. Product expert: share deep product knowledge with genuine enthusiasm and translate technical sustainability details into customer benefits. Feedback loop: communicate high‑level product feedback to leadership to help continuously improve merchandising and assortment. Team mentorship: model the sales and service model, share pro‑tips with the broader team, and elevate the collective service level. Operational Excellence Floor standards: ensure the selling floor reflects brand standards at all times, including visual merchandising and steaming. Integrity: understand and uphold inventory accuracy, loss prevention standards, and a professional, productive work environment. Qualifications Proven track record: 2–3 years in a high‑volume, sales‑driven, or commission‑based luxury/premium retail environment with a history of consistently hitting or exceeding SPH and personal sales targets. Interpersonal mastery: exceptional communication skills and emotional intelligence with the ability to build instant rapport and navigate diverse personalities. Wardrobing expertise: deep passion for styling and proven ability to edit collections based on body type, occasion, and personal style. Self‑starter mentality: driven approach to challenges and self‑motivation to treat the role like a career. Compensation Base hourly range: $22 – $28 per hour (varies by relevant experience, skills, qualifications, and internal equity). Compensation decisions are thoughtfully considered and may vary based on individual circumstances and evolving business needs. Benefits & Perks Employer‑sponsored private medical, dental, and vision insurance; commuter benefits. Competitive paid time off policies, including vacation, sick leave, and company holidays. Retirement planning support, including ESG‑aligned investment options. Collaborative culture across global locations (Los Angeles, New York, London). Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after one year. Community donations and volunteer opportunities. Employee discount, culture events, and other benefits. Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status, in accordance with applicable laws. If you require accommodations during the application or interview process, please let us know. #J-18808-Ljbffr Reformation