Sr Support Engineer - End User Computing

Brand: Post Consumer Brands

Categories: Information Technology

Locations: Lakeville, Minnesota

Position Type: Regular Full-Time

Remote Eligible: No

Req ID: 30734

Job Description

Business Unit Overview

Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats™, PEBBLES™, Grape-Nuts™ and Malt-O-Meal™ cereal and Peter Pan™ peanut butter, as well as Rachael Ray® Nutrish™, Kibbles 'n Bits™ and 9Lives™ dog and cat food. Post also provides private label solutions to customers in pet food, cereal, nut butters and granola. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit and follow us on LinkedIn ( or Facebook ( for the latest news.

Location Description

Post Consumer Brands corporate headquarters in Lakeville, Minnesota, is about 20 miles south of Minneapolis and St. Paul, Lakeville has all the benefits of smaller town living with access to everything a large metropolitan area has to offer. Join more than 400 team members collaborating on the two-building campus to help put breakfast on the tables of millions of consumers in North America.

Responsibilities

Senior Support Engineer – End User Computing

About the Role

The Senior Support Engineer, End User Computing plays a critical role in delivering a seamless, modern technology experience for corporate users and executive leadership. This is a hands‑on role focused on endpoint computing, enterprise device management, and audio‑visual collaboration solutions, rather than day‑to‑day help desk support.

You’ll partner closely with Infrastructure, Security, Workforce Productivity, Application Delivery, and plant teams to solve complex problems, automate and simplify deployments, and ensure our end‑user technology environment scales securely and efficiently. This role blends deep technical expertise with a strong service mindset and a passion for continuous improvement.

Key Responsibilities

White‑Glove Executive Support

• Provide high‑touch, proactive technology support for senior executives and their administrative partners.

• Maintain and optimize executive devices, ensuring systems are secure, current, and reliable.

• Support critical meetings and presentations, including AV readiness for hybrid and remote collaboration.

• Coach executives on tools and features that enhance productivity.

Advanced End‑User & AV Support

• Resolve complex endpoint and collaboration issues from a priority queue.

• Support Windows and macOS devices, mobile platforms, printers, VoIP phones, and peripherals.

• Troubleshoot and support enterprise AV environments, including Microsoft Teams Rooms and Polycom systems.

• Deliver clear communication and follow‑through to ensure an excellent user experience.

Endpoint & Collaboration Platform Administration

• Package, deploy, and manage endpoint devices at an enterprise level.

• Automate software installs and updates using scripting and Microsoft‑based tools.

• Define and improve endpoint patching and update strategies.

• Maintain and optimize AV systems for modern collaboration.

Cross‑Functional Collaboration

• Partner with Infrastructure, Security, Workforce Productivity, and Application Delivery teams.

• Collaborate with business units and plant teams to align EUC solutions with enterprise goals.

• Support initiatives that simplify and scale the technology environment.

Operational Excellence

• Analyze ITSM trends to identify recurring issues and long‑term solutions.

• Create and maintain SOPs and knowledge base articles.

• Mentor junior engineers and help desk partners.

• Proactively improve processes, automation, and user experience.

Qualifications

What We’re Looking For

Required

• Bachelor’s degree in IT, Computer Science, or equivalent experience.

• 7+ years of IT support or service management experience.

• 2+ years supporting executive‑level leaders.

• Strong experience with Windows, macOS, mobile devices, and Microsoft 365.

• Enterprise endpoint management experience (Intune, SCCM, JAMF, ManageEngine).

• Experience with ServiceNow or similar ITSM tools.

• AV and conferencing technology experience.

• Strong troubleshooting, communication, and customer service skills.

Preferred

• ITIL certification or familiarity.

• Hybrid and remote workforce support experience.

• Familiarity with SOX or security audits.

• PowerShell or scripting experience.

Why You’ll Love This Role

• High‑impact work supporting leaders and enterprise initiatives.

• Focus on advanced engineering, automation, and optimization.

• Collaborative, people‑first culture.

• Opportunity to influence strategy and improve how work gets done.

• A role where your expertise truly matters.

Location & Travel

• Corporate office environment.

• Less than 5% travel.

• On‑call and after‑hours support as needed.

• Ability to lift up to 25 pounds.

Ready to Make an Impact?

If you’re driven by solving complex problems, simplifying technology, and delivering exceptional user experiences, we’d love to meet you. Apply today and help shape the future of end‑user computing.

The pay range for this position is $80,944 - $113,322 per year.

Senior Support Engineer – End User Computing

About the Role

The Senior Support Engineer, End User Computing plays a critical role in delivering a seamless, modern technology experience for corporate users and executive leadership. This is a hands‑on role focused on endpoint computing, enterprise device management, and audio‑visual collaboration solutions, rather than day‑to‑day help desk support.

You’ll partner closely with Infrastructure, Security, Workforce Productivity, Application Delivery, and plant teams to solve complex problems, automate and simplify deployments, and ensure our end‑user technology environment scales securely and efficiently. This role blends deep technical expertise with a strong service mindset and a passion for continuous improvement.

Key Responsibilities

White‑Glove Executive Support

• Provide high‑touch, proactive technology support for senior executives and their administrative partners.

• Maintain and optimize executive devices, ensuring systems are secure, current, and reliable.

• Support critical meetings and presentations, including AV readiness for hybrid and remote collaboration.

• Coach executives on tools and features that enhance productivity.

Advanced End‑User & AV Support

• Resolve complex endpoint and collaboration issues from a priority queue.

• Support Windows and macOS devices, mobile platforms, printers, VoIP phones, and peripherals.

• Troubleshoot and support enterprise AV environments, including Microsoft Teams Rooms and Polycom systems.

• Deliver clear communication and follow‑through to ensure an excellent user experience.

Endpoint & Collaboration Platform Administration

• Package, deploy, and manage endpoint devices at an enterprise level.

• Automate software installs and updates using scripting and Microsoft‑based tools.

• Define and improve endpoint patching and update strategies.

• Maintain and optimize AV systems for modern collaboration.

Cross‑Functional Collaboration

• Partner with Infrastructure, Security, Workforce Productivity, and Application Delivery teams.

• Collaborate with business units and plant teams to align EUC solutions with enterprise goals.

• Support initiatives that simplify and scale the technology environment.

Operational Excellence

• Analyze ITSM trends to identify recurring issues and long‑term solutions.

• Create and maintain SOPs and knowledge base articles.

• Mentor junior engineers and help desk partners.

• Proactively improve processes, automation, and user experience.

What We’re Looking For

Required

• Bachelor’s degree in IT, Computer Science, or equivalent experience.

• 7+ years of IT support or service management experience.

• 2+ years supporting executive‑level leaders.

• Strong experience with Windows, macOS, mobile devices, and Microsoft 365.

• Enterprise endpoint management experience (Intune, SCCM, JAMF, ManageEngine).

• Experience with ServiceNow or similar ITSM tools.

• AV and conferencing technology experience.

• Strong troubleshooting, communication, and customer service skills.

Preferred

• ITIL certification or familiarity.

• Hybrid and remote workforce support experience.

• Familiarity with SOX or security audits.

• PowerShell or scripting experience.

Why You’ll Love This Role

• High‑impact work supporting leaders and enterprise initiatives.

• Focus on advanced engineering, automation, and optimization.

• Collaborative, people‑first culture.

• Opportunity to influence strategy and improve how work gets done.

• A role where your expertise truly matters.

Location & Travel

• Corporate office environment.

• Less than 5% travel.

• On‑call and after‑hours support as needed.

• Ability to lift up to 25 pounds.

Ready to Make an Impact?

If you’re driven by solving complex problems, simplifying technology, and delivering exceptional user experiences, we’d love to meet you. Apply today and help shape the future of end‑user computing.

Post Holdings provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)