Housekeeping Supervisor - voco, The Shelby, Myrtle Beach SC

Full Time

Rooms

Myrtle Beach, SC, US

Salary: $18.00 Hourly

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the voco, The Shelby in Myrtle Beach, SC.

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms

• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly

• Supervises the completion of short notice requests for room changes

• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.

• Keeps record of room checkouts/stay overs, submits records to housekeeping every day

• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.

• Ensures completion by following through on orders

• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes

• Checks VIP rooms

• Checks early morning make-up rooms

• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.

• Checks floor linen closets daily for cleanliness, adequate supplies and linen

• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day

• Assists in quarterly inventory of all linen

• Ensures safety by assuring that all linen chutes are kept locked at all times

• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services

• Take every opportunity to amaze the guests

• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied

• Responsible for assisting with the training and direction of new department associates

• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.

• Coordinate activities with other hotel departments in order to facilitate increased levels of

• communication and guest satisfaction.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.

• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

• Must be able to lift up to 15 lbs on a regular and continuing basis.

• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.

• Must be able to exert well-paced ability in limited space.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

Other:

• Being passionate about people and service.

• Strong communication skills are essential when interacting with guests and employees.

• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

• Basic math skills are used frequently when handling cash or credit.

• Problem-solving, reasoning, motivating, and training abilities are often used.

• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• PAY RATE: $ 18.00 per hour

• Team Driven and Values Based Culture

• Medical/Dental/Vision

• Vacation & Holiday Pay

• Same-day pay available

• Employee Assistance Program

• Career Growth Opportunities/ Manager Training Program

• Reduced Room Rates throughout the portfolio

• Third Party Perks (Movie Tickets, Attractions, Other)

• 401(k)

• Employee discount

• Flexible schedule

• Flexible spending account

• Life insurance

• Parental leave

• Referral program