Senior Collections Specialist

Position: Senior Collections Specialist

Location: Midtown, NYC (In-Office)

Salary: $100k – $110k + Bonus

NYC based Commercial and Residential Real Estate firm seeks a Collations Manager to join their Team.

Responsibilities

• Manage the daily collections process including preparing deposits and posting receipts for high volume of commercial and residential tenants
• Use of online and RDC banking
• Manage Partner Capital Call Receipts – and follow up with partner offices and post receipts
• Manage Tenant Security Deposits
• Maintain and review Tenant Sales Reports and monitor Breakpoint balances
• Monitor accounts receivable aging and follow up on outstanding balances
• Contact tenants regarding past-due rents, additional charges, and other receivables and following through with tenants to secure payment
• Maintain accurate tenant account information and collection notes in MRI
• Research and resolve billing discrepancies and tenant account issues
• Monthly collections meeting with Senior Management to resolve outstanding balances
• Track payment arrangements and ensure timely follow-up
• Assist with month-end AR reporting and reconciliations
• Escalate delinquent accounts and assist with legal collections when necessary
• Maintain organized documentation of all collection activity
• Provide regular reporting on aging, delinquency, and collection status
• Annual CAM Reconciliations – coordinate invoices/backup for all charges for each tenant and coordinate any related inquiries or disputes between tenant and Accounting Dept.

Qualifications

• 4-5+ years of commercial real estate collections or accounts receivable experience
• Strong knowledge of commercial lease billing and tenant receivables
• MRI experience required
• Proficiency with Microsoft Excel
• Professional and confident when communicating with tenants and internal teams
• Commercial real estate experience is strongly preferred.
• Familiarity with lease agreements, loan documents, and legal collection processes.