Customer Solutions Representative

Kforce is immediately adding a full-time Customer Support Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Rio Rancho, NM. Duties:

• Gathers and assesses SMB customers' hardware, software and technical needs
• Generates leads to specific departments based on customers' needs and segments
• Identifies related future needs for lead generation, opportunity expansion
• Identifies customer specific parameters and constraints that impact the solution
• Investigates and optimizes a solution to fit the requirements of the customer
• Identifies probable competition
• Solicits inputs from team members as required
• Anticipates some of the potential challenges for the proposed solution
• Assists peers in area of expertise as needed
• Assists SMB customers in placing orders via chat
• High School diploma/GED or equivalent
• Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education
• Experience in customer-facing role either remote or face to face
• Experience in a phone based remote role
• Experience in call routing and processes as well as case logging systems and obligation systems
• Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
• Understands internal processes and tools
• Familiarity with computer technology
• Computer proficiency
• Superior communication skills both written and verbal
• Problem solving skills
• Time management skills
• Accuracy in data entry
• Excellent fluency in language to be supported
• Oversee compliance with operating procedures and standards
• Ability to mentor and train new agents