Customer Engagement Associate (Gramercy)

Locations New York, NY 10010, USA Compensation Compensation: $18/hr Description Overview: The Customer Engagement Associate works to provide first-rate customer and donor services, maximizing sales to support the daily operations of the store. Responsibilities Responsible for opening and closing the store in the absence of the Store Manager. Utilize Housing Works’ tools to ensure store operations and standards are met. Responsible for ensuring compliance with all Housing Works’ policies and procedures. Constantly review store environment to improve operations and merchandising. Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos. Work closely with Management to train and develop skills of all employees and volunteers to ensure they fully understand standards, organizational goals, and direction. Ensure staff and volunteers have been thoroughly trained on register operations, visual merchandising techniques, and store maintenance standards. Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing. Ensure store is merchandised in accordance with Housing Works standards, including creating exciting displays, displays that promote upcoming events, and executing floor plans that feature and highlight premium quality products. Job Requirements Commitment to excellent customer service. Experience/knowledge of thrift store environment preferred. Excellent communications skills, both verbal and written, interpersonal and team oriented skills. Self‑starting, self‑motivating mindset. Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS. Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages. Basic knowledge of Microsoft Word, Excel, and web based email applications. Flexibility in schedule; weekends and holidays required. Ability to stand, walk, kneel, and bend for long periods of time and lift up to 40 pounds. Benefits We offer three comprehensive healthcare plans to choose from. Housing Works covers most of the plan; you pay a portion based on your salary. Staff accrue PTO immediately, up to 30 days earned in the first year. Employees also receive an educational benefit for tuition loan reimbursement, tuition costs, and textbooks. Equal Opportunity Employer Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Housing Works complies with applicable federal, state, and local nondiscrimination laws. Housing Works does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Housing Works