Operations Manager in Training

Operations Manager in Training

The Operations Manager in Training is a working manager responsible for learning all aspects of the performance and effective operation of a Mike's location in preparation for a General Manager role. Fast Track Operations Managers are expected to inspire their Team Members and management teams to execute the Mike's Purpose and deliver on our Team Member Promise, while maximizing profitability. Fast Track Operations Managers work at locations daily and report to a District Manager.

Primary Responsibilities:

• Execute the Mike's Purpose, and deliver on our Team Member Promise. This includes being a "role model" for our associates' behavior and performance.
• Satisfy Customers. Doing what it takes for all customers to leave satisfied. Maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages. Track and respond to various customer feedback platforms.
• Develop Management Team. Completing checklists on time. Ongoing development of the entire team through active participation in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, managers' certifications, and our discipline process.
• Develop Wash Associates. Complete location orientation and training checklists as needed. Ongoing coaching and training as needed, including at least one S.O.C. completed and delivered each week. Documenting and delivering any applicable discipline for issues observed during your shift. Lead termination proceedings. Managing staffing through prompt completion of the hiring needs survey, scheduling, and timecard.
• Maximize Location Profitability. Increasing profits, minimizing expenses, and making sure proper records and inventories are kept. Working with the Area Director to develop budgets and goals. Making sure all paperwork procedures and guidelines are always followed.
• Ensure Operational Excellence. Ensuring OPEX checklists are completed thoroughly and in a timely fashion. Completing all items on OEE follow-ups. Maintain staffing within guidelines.
• Create a Safety Conscious Culture. Training and ongoing promotion of vehicle and personal safety. Following the progressive discipline process for any safety violations. Working with location Safety Manager on Safety Meeting Refreshers, Safety Audit follow-up completion, posting OSHA 300 form annually (2/1– 4/30) and reporting all recordable injuries to the HR department using the Accident Investigation Form.
• Attend Ops Meetings. Your presence at quarterly Ops meetings is crucial to keeping up to date with company information. If you are on PTO, please plan for your AM to attend the meeting in your absence and return with detailed notes for your location.
• Complying with all company policies and procedures.
• Completing all other duties as assigned.

Required Work Schedule:

• Must average 40 hours per week. (Unless otherwise approved)
• Must work at least five days and 40 hours each week, including every other weekend. (Unless otherwise approved)
• Have the capabilities to close at least one night each week.
• Have the capabilities to open at least one morning each week.
• Work a full schedule the week leading up to Christmas, Including December 24th.
• Ability to transfer between stores within the market.
• Ability to work at all locations in their assigned region.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the employee to communicate verbally and in writing, hear at a conversational level, use vision for depth perception and to distinguish between basic shades and colors. While performing the duties of this position, the employee will continuously be required to stand or walk. The employee will occasionally be required to sit, stoop, reach, and/or twist at the waist while rotating. The employee will continuously perform repetitive movements, use hands for gripping pressure, and operate hand and foot controls. The employee will infrequently be required to lift 50lbs. for up to 3 feet. The employee will occasionally be required to pull 10 lbs. for up to 10 feet and carry up to 50lbs. for 10 feet. The employee may also be required to repeatedly bend, kneel, and balance. The employee will rarely be required to climb stairs and ladders. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will occasionally be required to work with machinery with moving parts and wear gloves. The employee will continuously be required to work outdoors in temperatures of 0-100 degrees Fahrenheit. The employee will occasionally be required to work alone. The employee will frequently be required to work with chemicals and wear eye or hearing protection.

Performance Factors:

1. Customer Focus: Consistently places a high value on customers and all issues related to customer; objectively listens to, understands and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers.
2. Decision Making: Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale for making decisions; evaluates the impact or consequences of decisions before making them; acts decisively despite obstacles, resistance or opposition; accepts consequences of decisions; willing to correct erroneous decisions when necessary; defends rationale for decisions when necessary.
3. Empathy: Identifying with and caring about others. Demonstrates genuine concern for others. Respects and values people. Perceives and is sensitive to the emotions people experience. Expends considerable effort to understand the real needs, concerns and feelings of others. Advocates for the interests, needs and wants of others. Demonstrates cross-cultural sensitivity and understanding. Takes personal and/or professional risks for the sake of others.
4. Flexibility: Responds promptly to shifts in direction, priorities and schedules; demonstrates agility in accepting new ideas, approaches and/or methods; effective in juggling multiple priorities and tasks; modifies methods or strategies to fit changing circumstances; adapts personal style to work with different people; maintains productivity during transitions, even in the midst of chaos; embraces and/or champions change.
5. Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems; defines the causes, effects, impact and scope of problems; identifies the multiple components of problems and their relationships; prioritizes steps to solution; develops criteria for optimum solutions; evaluates the potential impact of possible solutions and selects the best one.
6. Resiliency: Continues toward goals in the face of difficulty and adversity; handles criticism and rejection from others with objectivity; recovers quickly from personal setbacks; moves past unforeseen obstacles without unnecessary delay.
7. Teamwork: Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed-upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members.

Minimum Qualifications:

1. Reasoning and Development: Ability to deal with practical problems and implement appropriate solutions.
2. Mathematical Development: Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator.
3. Language Development: Ability to read product manuals and reports, workplace rules and procedures; using understandable English; Speak with poise and confidence and/or effectively deal with customers.
4. Experience: Extensive operational experience including proven ability to lead and develop small teams, hit goals consistently, and execute day-to-day upkeep of facilities and/or equipment. A degree in an applicable field may be a suitable substitution for operational experience.