TECHNOLOGY ADVOCATE - CAMBRIDGE, MA

Technology Advocate - Cambridge, MA

At Waveguide, we build relationships. Whether it's your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment's challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients' meetings and events so they can focus on what matters most – their business.

We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients' most challenging questions. If that sounds like you, then you're looking for us, and we're looking for you.

Job Summary

As a Technology Advocate, you will repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and business services for multipurpose conference rooms, troubleshoot equipment, and assist clients with conducting meetings in conference spaces.

Essential Duties and Responsibilities:

• Manages events for the multipurpose rooms, general floor conference rooms and all other meeting spaces.
• Manages holistic meeting experience: sets up and breaks down of furniture, ensures cleanliness of room, and completes all other necessary tasks.
• Oversees and upkeeps all audio visual equipment in managed spaces.
• Places conference functions in properly sized rooms to maximize space utilization.
• Provides seamless management of events with high touch customer service.
• Ensures that AV systems have the latest firmware and software installed updating as necessary.
• Assists Tier 2 with hardware swaps as needed (CHD/projectors).
• Manages ITSM and daily email and phone requests.
• Handles issues as they arise through the proper administrative channels.
• Follows protocol during emergency situations.
• Performs other duties as assigned.

Qualifications:

• Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates.
• Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability.
• Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing.
• Crestron DMC-E certification and network certification is preferred.
• Basic knowledge of calculations and proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet.

Associates at Waveguide are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.