Global Air Freight Product & Services Senior Manager - PMO

Global Air Freight Product & Services Senior Manager - PMO

RCS: H

Location: Bonn - Germany, Hoofddorp (Amsterdam), Netherlands, Singapore, Chicago - USA, Miami - USA

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that's always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding, we're not simply about freight forwarding. We're about forward-thinking ways to connect people: and improve their lives.

Job Purpose

Implement Air Freight Product & Services plans, processes and activities to deliver accurate and effective functional outcomes in line with business needs and objectives, relevant strategies and standards, Group guidelines and policies, and applicable legal, regulatory and compliance requirements.

Key Tasks

• Coordinate strategic Product & Services priorities across multiple workstreams, markets, customers, or programs and ensure consistent GTOM-aligned execution.
• Lead the conversion of Customer Operations strategy into scalable operating models, defining processes, accountabilities, and regional responsibilities to drive operational excellence and global consistency across Air Freight operations.
• Proactively identify gaps and opportunities where automation, digital capabilities, and process innovation can enhance customer experience, increase organizational efficiency, and reduce manual intervention across regional Air Freight operations.
• Convert recurring customer, product, sector, or control tower issues into capability improvements, governance actions, and adoption plans.
• Coordinate across senior stakeholders to align product promise, customer experience, commercial priorities, operations reality, and digital enablement.
• Provide leadership visibility on performance trends, customer risks, capability gaps, and required interventions.
• Build capability maturity by coaching managers, standardizing expectations, and reinforcing decision quality and escalation discipline.
• Protect the defined Product & Services scope: portfolio standards and product definitions.
• Maintain clear boundary discipline: this role does not own local station shipment execution.

Skills and Knowledge Required

• Recognized subject matter expert in job area typically obtained through advanced education and work experience.
• Experience managing large projects or processes with limited oversight from manager.
• Experience managing problems which are difficult and complex.
• Ability to convince subject matter experts and key stakeholders, including Primary interfaces: Growth, Pricing, Sectors, Customer Operations / Control Tower, SCM & Gateways, Process Excellence, Implementation, Solution Delivery, Regional/Country Air Freight leadership.
• Works with Global, Region, Country, and Station stakeholders according to scope and activation level.
• Experience coordinating with Solution Delivery / IT for enablement gaps through the approved front door, and other relevant stakeholders, to accept new concepts, practices, and approaches where required.
• Ability to build strong, trusting cross-functional relationships with DHL managers and relevant partner teams.
• Strong communication and presentation skills, with the ability to explain pricing decisions, risks and requirements to different audiences
• Ability to work effectively across functions, countries and cultures in a complex global organization
• Bachelor's degree or equivalent qualification
• More than 10 years of relevant experience, including 3 to 5 years in a senior team lead or equivalent people leadership role
• Ability to translate data and performance insights into clear priorities, corrective actions and improvement plans
• Strong project management skills, including management of deliverables, milestones, risks, dependencies and implementation activities