Air Ocean coordinator agent

Job Description

Job Description

Air Ocean Freight Coordinator / Agent - HOU - LAX - CHI - MIA
Salary: $55,000–$70,000

Hands-on air freight operations role with some ocean experience preferred. CargoWise required. Air freight must be the majority of recent experience — not procurement and not primarily ocean.

Join a people-first global freight forwarder recognized for 10+ years as a Top Company for well-being, stability, and career growth. You'll work across a 35+ country network on time-critical and complex shipments, internal mobility, and ongoing training and certifications. The culture is built around empowered operators, fast decision-making, and strong client service.

Responsibilities

• Manage air freight shipments A–Z from origin to final delivery.
• Book cargo, coordinate pickups, prepare documentation, follow up with airlines, track, arrange delivery, and bill.
• Work with airlines, truckers, customers, and internal offices on bookings, pickups, docs, and cargo recovery.
• Monitor milestones, flag delays/exceptions early, and fix issues to hold service levels.
• Keep documentation, system updates, costs, and final billing accurate.
• Support air freight quotes by checking routing, transit times, capacity, and operational feasibility.
• Handle priority and complex shipments with tight follow-up through the full lifecycle.

Requirements

• 3+ years hands-on air freight operations in freight forwarding.
• Strong experience in air export and/or air import operations.
• CargoWise experience (must-have).
• Knowledge of AES, TSA requirements, and air freight documentation.
• Able to run multiple shipments, priorities, and urgent requests independently in a fast-paced environment.
• Strong customer service, communication, and problem-solving.

Ideal

• Some ocean freight experience.
• Broader import/export operations experience.
• Aerospace or time-critical shipments.
• Support of multiple internal offices or internal customers.

Benefits