IT Support Supervisor

Job DescriptionJob DescriptionWe are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.Key Responsibilities Lead, coach, and support a remote team of IT training and application support specialistsOversee the design, development, and delivery of IT and healthcare application training programsSupport system stability, application readiness, data integrity, and compliance requirementsPartner with internal leaders and cross-functional teams to align training and support efforts with organizational needsMaintain and improve documentation, workflows, training materials, and support proceduresMonitor team performance, manage schedules and assignments, and prioritize workloadsPromote a service-first culture focused on accountability, collaboration, and continuous improvementEnsure support activities align with healthcare regulations, privacy standards, and organizational policiesRequired Qualifications High school diploma or equivalent plus at least 2 years of IT operations experienceActive HIPAA compliance credential/trainingStrong working knowledge of IT workflows, healthcare applications, data integrity, and training best practicesExperience leading teams, managing priorities, and supporting remote employeesStrong communication, organization, documentation, and problem-solving skillsAbility to work collaboratively with clinical, operational, and technical teams