General Team Member / Experience Representative

Job Title

Benefits: Incentive Opportunity, Employee Discounts, Flexible Schedule, Opportunity for Advancement

Member Experience

Welcome members and guests with enthusiasm and professionalism.

Check members in and assist with account questions.

Answer phones, emails, and member inquiries.

Resolve basic member concerns and escalate issues when needed.

Create a positive, high-energy atmosphere.

Retail & Sales

Educate members on supplements, apparel, and promotions.

Process retail purchases accurately.

Maintain merchandising standards.

Restock inventory and communicate low stock.

Club Operations

Complete assigned cleaning and reset rotations.

Maintain locker rooms, workout areas, and common spaces.

Complete opening, mid-day, or closing checklists.

Follow all operational procedures and safety standards.

Administrative

Process memberships, freezes, upgrades, and cancellations.

Maintain accurate member records.

Handle cash and POS transactions accurately.

Qualifications

High school diploma or equivalent preferred.

Customer service, hospitality, retail, or fitness experience preferred.

Strong communication and interpersonal skills.

Ability to multitask in a fast-paced environment.

Comfortable using POS systems and technology.

Team-oriented with a positive attitude.

Physical Requirements

Stand and walk for extended periods.

Lift up to 45 pounds regularly and up to 60 pounds occasionally.

Work mornings, evenings, weekends, and holidays as business needs require.

Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation: $13.00 per hour