AI Implementation Specialist

AI Implementation Specialist

This is a hybrid role with remote flexibility; however, frequent onsite customer engagement is expected. Regular in-person collaboration with customers, the AI Architect, and internal stakeholders is essential to ensure successful AI delivery and customer adoption.

Location Requirements:

• Must be based in San Diego or Orange County
• Required to visit customers on-site
• Can be called into our San Diego office at manager’s discretion.

Why Bird Rock Systems:

At Bird Rock Systems, we take pride in being named one of the Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence.

What Sets Us Apart:

• Best Workplace Awards: Bird Rock Systems is proud to be recognized for our commitment to fostering a positive, collaborative, and innovative culture. Our honors include: Inc.'s Best Workplaces, San Diego Business Journal's Best Places to Work, San Diego SHRM Workplace Excellence Award.
• Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company.
• Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues – we're friends who collaborate, support, and celebrate together.
• Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems.

Your Opportunity:

At Bird Rock Systems, you're not just an employee – you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us.

Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory!

Join us on our journey. Apply today.

Position Summary:

Role Type: Hybrid | Customer-Facing | Professional Services | AI Implementation

Location: San Diego or Orange County, CA (Hybrid – Frequent Customer Engagement) Reporting To: VP of Professional Services Collaboration: AI Architect, Customer Stakeholders, Professional Services Team

Bird Rock Systems is helping organizations adopt practical AI solutions that create measurable business outcomes.

We're looking for an AI Implementation Specialist who enjoys working directly with customers, helping them prepare their data, implement AI solutions, and build confidence using AI in their daily operations.

This role is ideal for someone who is technically curious, customer-focused, and excited about building a career in applied AI. You'll work alongside our AI Architect, supporting customer implementations while developing the skills needed to grow into more advanced AI consulting and engineering roles.

You won't be expected to design AI strategy or architecture. Instead, you'll help turn proven AI solutions into successful customer outcomes through training, implementation support, data preparation, and adoption.

This role is based in San Diego or Orange County, California and supports customers through frequent engagement.

The 90-Day Win:

The first 90 days are focused on building customer relationships, supporting successful AI implementations, and becoming a trusted resource for both customers and the implementation team.

• Deliver introductory AI onboarding and training sessions for customers.
• Support customer implementations through data preparation, validation, and organization.
• Assist with deployment, testing, and configuration of AI solutions.
• Establish positive working relationships with customer stakeholders through training, support, and engagement.
• Contribute to reusable training materials, guides, and implementation playbooks.

What You'll Do:

Customer Training & Enablement:

• Deliver introductory AI training sessions for customers
• Help end users understand and adopt AI-powered workflows
• Create and maintain training materials, guides, and documentation
• Answer customer questions and provide post-deployment support
• Facilitate customer workshops and onboarding sessions

Data Preparation & Quality:

• Assist customers with organizing, cleaning, and validating business data
• Identify common data quality issues that may impact AI outcomes
• Work with customer teams to improve data readiness
• Support migration and preparation of information used in AI solutions

AI Solution Support:

• Assist with deployment and configuration of AI solutions
• Help test workflows, automations, and AI-powered applications
• Document customer requirements and implementation details
• Support proof-of-concept projects and pilot deployments
• Escalate technical challenges to senior team members when necessary

Customer Success & Adoption:

• Monitor customer engagement and adoption of AI solutions
• Gather feedback and identify opportunities for improvement
• Serve as a trusted day-to-day resource during implementation
• Help ensure customers realize measurable value from AI investments

Team Collaboration:

• Partner with the AI Architect and implementation team
• Contribute to reusable training materials and delivery playbooks
• Share lessons learned from customer engagements
• Help improve internal implementation processes as the AI practice grows

What Success Looks Like:

• Customers successfully complete AI onboarding and training
• Data is organized and ready for AI implementation
• AI projects move efficiently from deployment to adoption
• Customer satisfaction and engagement continue to grow
• Training materials and processes become increasingly reusable and scalable
• You become a trusted resource for both customers and internal teams

What You Bring:

Qualifications & Experience:

Core Traits:

• Strong communication and customer service skills
• Organized, detail-oriented, and process-driven
• Excited about AI and emerging technologies
• Comfortable learning new platforms and tools quickly
• Enjoy teaching and helping others succeed
• Self-motivated with a growth mindset

Preferred Experience:

• 1–2 years in a technical, customer-facing, implementation, support, training, or consulting role
• Experience working with business applications, SaaS platforms, or technology solutions
• Exposure to AI tools, automation platforms, analytics, or business systems
• Familiarity with data cleanup, spreadsheets, reporting, or database concepts
• Experience creating documentation or conducting training sessions
• Experience with Microsoft 365, Copilot, Power Platform, or automation tools
• Exposure to APIs, integrations, or workflow automation

What Makes This Role Different:

You won't be expected to design AI strategy or architecture. Instead, you'll help turn proven AI solutions into successful customer outcomes through training, implementation support, data preparation, and adoption.

In this role:

• You'll work directly with customers as they begin adopting AI solutions.
• You'll help end users build confidence using AI in their daily operations.
• You'll contribute to successful implementations through training, support, and data readiness.
• You'll work alongside experienced AI professionals while developing applied AI skills.
• You'll play a key role in helping customers realize value from their AI investments.

What You'll Get:

Joining Bird Rock Systems means being part of a