Customer Service

Rental Account Specialist

Responsible for proper control of rental (lease) accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations. Expeditiously handles non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties:

• Responsible for assisting in the maintenance of company Standards of Operation.
• Maintain accounts on the assigned route to non-renewed percentages that are at or below the company's weekly close / open standard. Company standard 8.9% overall credit Friday/Saturday with the standard of 13.9% credit on Thursday.
• Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise.
• Collects monies from delivery of merchandise and from collection home visits. Provides security of monies while in the field.
• Maintains rented or leased units by making minor repairs when necessary or if major repairs are needed make sure unit is returned to our service department for repair. When the unit is repaired return the product to the customer's residence promptly.
• Reviews DAP to be sure each item, model, and serial numbers match the Rental (lease) Agreement and the product that is being delivered.
• Answers the phone by the third ring in a pleasant and professional manner.
• Returned merchandise, including all remotes, manuals, or other accessories, is returned to store stock.
• Carefully check rental (lease) returns and promptly refurbish to "like new" condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional and timely manner.
• Maintain the assigned vehicle in proper working condition and appearance.
• Maintains proper care and security of inventory during transport.

Other Duties:

• Responsible for cleanliness of the back room and the assigned company vehicle.
• Responsible for helping receive new merchandise.

Additional duties, as time permits include:

• Take customer order forms for the customers
• Verify customer order forms
• Assist in store cleaning
• Assists the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals.

Requirements:

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver's license and maintain driving record in compliance with company standards.
• Must be able to lift and carry loads up to seventy-five (75) pounds

Compensation: $15.00 - $18.00 per hour

Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:

• Respect, Listen, and Respond
• Compassion with Accountability
• Integrity Above All
• Together We Succeed

As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.