Senior Application Analyst - Epic Grand Central/Prelude

Patient Access Workflow Support Specialist

We are seeking a candidate with in-depth experience supporting Patient Access workflows across both inpatient and outpatient settings, with strong knowledge of Financial Clearance processes. The ideal candidate will have hands-on exposure to real-time eligibility verification, bed management, and service level authorizations, including knowledge of insurance workflows and systems to support prior authorization requirements. Epic Prelude and/or Grand Central certification strongly preferred. In this role, you will provide day-to-day support for Patient Access business operations while continuously optimizing Epic to maximize workflow efficiency and improve both the end-user and patient experience, recognizing a highly matrixed environment. You will serve as a liaison between end users, operational leaders, IT support teams, and vendors to design, build, support, and enhance Epic solutions in a timely, high-quality manner—triaging and resolving incidents and service requests, troubleshooting workflow and build issues, and identifying root causes and process improvements to prevent recurring problems. You'll also contribute to project implementations and medium-to-high complexity initiatives by gathering and analyzing requirements, documenting workflows, translating needs into build/configuration, coordinating testing and validation, supporting go-live readiness, and driving post-go-live stabilization and ongoing optimization with minimal guidance. The ideal candidate stays current on industry trends, regulatory and payer requirements, and emerging Epic functionality and third-party solutions, bringing forward recommendations that strengthen compliance, efficiency, and patient access continuity; familiarity with adjacent Epic applications such as Willow, Beacon, Cadence, and/or Ambulatory is strongly valued.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Application Lifecycle & Technical Leadership
• Business Analysis & Strategic Solution Design
• Testing, Quality & Risk Management
• Operational Support & System Reliability
• Training, Documentation & Knowledge Transfer
• Collaboration & Vendor Management
• Leadership & Mentorship

Knowledge, Skills and Abilities

• Advanced experience configuring, optimizing, and troubleshooting complex applications.
• Ability to lead small to medium initiatives, prioritize work, and delegate tasks effectively.
• Strong analytical, problem-solving, and communication skills with technical and non-technical audiences.
• Proficiency with Microsoft 365 and project/scheduling tools (e.g., Microsoft Project or Smartsheet).
• Advanced integration and process knowledge; ensures compliance with SDLC, ITIL, and operational standards. May hold ITIL certification.
• Ability to lead multiple workstreams, making decisions to allocate resources and prioritize tasks across projects.
• Deep expertise in one or more application domains (e.g. EHR, ERP, CRM, HRIS); understands complex workflows, dependencies, and operational impacts.
• Participates in change and release management; independently applies integration knowledge to troubleshoot and support workflows.
• Systems thinking, risk assessment, and cross-team coordination capabilities.

Minimum Job Qualifications

• High school/GED/Diploma Required.
• Bachelor's degree in Computer Science, Information Systems or a related field preferred.
• 6 years of experience developing, supporting or operating software applications required.
• Experience developing, supporting or operating software applications in a healthcare setting preferred.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$115,800.00 - $127,700.00