Assistant Innkeeper

Posting Information Salary: $61,250–$78,750 (new employees start between $61,250 and $71,750). Housing: Provided; assistant must live on property. Hours per week: 40. Job Classification: Full‑time, exempt. Job Type: Onsite. Location: The Inn at Castle Hill, Ipswich, MA. Your Impact As Assistant Innkeeper, you will provide top‑notch hospitality and service, creating unforgettable experiences for guests at the historic Crane Estate. The Role You will support the Innkeeper with overall management and hospitality of the Inn at Castle Hill, including daily operations and support functions. Management Steward Inn building and Tavern, schedule and oversee renovations and routine maintenance Oversee the management of the Inn and ensure that all standards are met and all procedures followed to ensure safety of inn staff and guests Develop new standards to enhance guest service, food and beverage service, and efficient operations of the Inn Develop food and beverage programs Prepare and cook gourmet breakfasts, cocktails, and beverages as needed Oversee front desk operations, fielding inquiries and ensuring efficient reservations, check‑in, and check‑out Oversee Tavern events, including corporate retreats, wedding buyouts, dinners, and corporate meetings Work with brides, grooms, event planners, and other tavern users to ensure that their needs are met Oversee and perform tavern set‑up and breakdown Assume room cleaning and maintenance roles when appropriate staff is not available; check guestrooms and common areas for cleanliness, presentation, and readiness for guests; wash, dry, fold, and store laundry as necessary Attend property staff and local committee meetings, as assigned, to maintain strong and effective communications Work with other Trustees staff members in the region as well as volunteers and committees Supervise and train front desk staff, servers, and housekeepers and be able to perform their tasks when necessary Develop the social, technical, and analytical skills of the staff as appropriate for their positions Create and manage weekly staff schedule for Inn staff and assist the Innkeeper with payroll management as well as hiring new seasonal staff Ensure the staff act in a professional, courteous manner Act as Innkeeper in absence of Innkeeper Guest Services Greet all visitors to the inn in a professional, welcoming manner and create an atmosphere of warmth and excellent service for guests Promote Trustees membership and link guests to the work of The Trustees Introduce guests and visitors to the services of the Inn as needed Handle all telephone calls in a friendly, appropriate manner Respond to guest's needs and answer guest's questions and concerns with objectivity and graciousness Provide Concierge Service, helping to direct guests to area attractions and securing dining reservations Financial Management and Marketing Ensure accuracy of guest invoices and payments Accurately post all cash, credit card, and other payment information Prepare end‑of‑day financial statements; reconcile room sales and food and beverage sales Purchase all food, beverage, housekeeping, and other supplies according to the needs of the Inn and inventory levels Prepare and manage the budget and follow budget guidelines for all expenses Ensure annual revenue goals are met Develop annual marketing and advertising plan for the Inn, including management of Inn's media presence, seasonal eblasts, and targeted networking Manage the Inn's social media channels, website, online reviews, and online presence; assist and collaborate with overall Crane Estate social media initiatives as needed Develop and market opportunities to enhance guests' experience at the Inn and other Trustees properties through packages, collaborations, and special events Collaborate with area Chambers of Commerce, MOTT, North of Boston, CAVB, NEIRA, Select Registry, and other tourism organizations to promote visibility of the Inn and the Trustees This is a full‑time, exempt position (40 hours per week) reporting directly to the Innkeeper. Please note that the Assistant Innkeeper is provided with Trustees housing and is required to live on site. Requirements Skills and Experience 3 to 5 years of experience in hospitality or hotel operations 3 to 5 years of supervisory experience Excellent communication and relationship skills Ability to effectively collaborate with Trustees staff Excellent management skills, with experience leading and supporting a team Experience managing business social media accounts (e.g., Instagram, Facebook), including content creation, scheduling, and audience engagement Ability to create and execute basic marketing strategies that promote the inn, drive bookings, and reflect the property’s brand through engaging visual and written content Ability to live on property A Bachelor of Science degree in Hotel Administration (preferred) ServeSafe Certification (preferred) TIPS Training Certification (preferred) Eligibility Criteria Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees' driving policy [if needed] A satisfactory criminal background (CORI) check Benefits Housing: Provided; Assistant Innkeeper must live on property Sick time: 15 days per year Vacation time: 20 days per year (prorated) 12 observed holidays, 3 floating Health insurance: Eligible to participate in Trustees health insurance benefit via Blue Cross Blue Shield (BCBS); BCBS also offers additional benefits such as fitness reimbursement and rewards for healthy habits Short‑term and Long‑term Disability Insurance Massachusetts Paid Family Medical Leave Life Insurance 401(k) with 5% match after 1 year of employment Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work‑related issues, including mental health support, counseling, and financial advice Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns Day of Wonder: Spend one workday per year exploring a Trustees property Day of Service: Spend one workday per year helping with a project at a Trustees property Equal Opportunity and Diversity: The Trustees is a proud equal opportunity employer and does not discriminate against any protected status, including but not limited to age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status. We strongly encourage applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission. Questions? Contact our People team at View email address on click.appcast.io. #J-18808-Ljbffr The Trustees of Reservations