Shift Manager Melissa
Wingstop Melissa
Job Description
Job Description
Descripción del puesto El/La Encargado/a de Turno es responsable de dirigir las operaciones diarias de un restaurante en ausencia del/de la Gerente General. Este puesto es fundamental para Wingstop Restaurants, ya que garantiza el cumplimiento de los estándares de la empresa en todas las áreas de operación, incluyendo la preparación de productos, la atención al cliente, la gestión de inventario y la responsabilidad financiera. Asimismo, asegura que se ofrezcan productos y servicios de la más alta calidad a cada cliente, además de otras funciones que el/la Gerente General requiera o asigne. Requisitos • Ser mayor de 18 años • Dominio de Microsoft Office (Word, Excel, Outlook) y capacidad para adaptarse rápidamente a nuevos sistemas • Mínimo de 2 años de experiencia previa en supervisión en el sector de la alimentación, el comercio minorista o la restauración • Capacidad demostrada para reclutar y seleccionar miembros del equipo Funciones y responsabilidades principales: • Garantizar que cada cliente reciba un servicio excepcional, creando un ambiente acogedor que incluya saludar y atender a cada cliente, mantener altos estándares de calidad, un sólido conocimiento del producto y todos los demás aspectos del servicio al cliente. • Asegurar el cumplimiento de los estándares adecuados de limpieza, higiene, seguridad y dotación de personal. • Analizar las tendencias del sector de la restauración y recomendar e implementar cambios para maximizar los objetivos. • Asegurar el cumplimiento de todas las políticas y procedimientos de la empresa mediante reuniones periódicas con el personal y la gerencia del restaurante, inspecciones y auditorías, etc. • Abrir y/o cerrar el restaurante. • Preparar y empacar los pedidos según el estándar de Wingstop. • Brindar apoyo a otros puestos cuando sea necesario. • Recibir, inspeccionar y firmar/pagar las entregas en ausencia del gerente general. • Realizar pedidos a proveedores cuando sea necesario. • Mantener actualizado el Manual de Operaciones y seguir todos los procedimientos. • Realizar una inspección diaria y una degustación de los productos al abrir. • Asegurar que se registren la hora y la temperatura cada dos horas. • Garantizar que todos los productos estén frescos y preparados correctamente. • Mantener el flujo de pedidos a tiempo. • Mantener el restaurante seguro y limpio tanto para el personal como para los clientes. • Atender los problemas de los clientes en ausencia del gerente general. • Ayudar a mantener la cocina limpia durante todo el turno. • Asegurar que todo el personal sea consciente de la seguridad e higiene en todo momento. • Promover la marca Wingstop y cumplir con los requisitos operativos obligatorios. • Capacidad para comprender y seguir instrucciones detalladamente. Cómo usar productos químicos de limpieza • Cualquier otra responsabilidad que le asigne el gerente general.
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