Patient Experience Representative - Float (Full-Time)

Patient Experience Representative

Wondering what a day in the life of a Patient Experience Representative in our Float Pool at The Iowa Clinic might look like?

Arrive at work in the morning - no night shifts here!

Floats between Ankeny, West Des Moines, Waukee, Urbandale and Downtown locations

Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes

This position will also serve as a resource to registration, scheduling and clinical staff

Strives to create The Iowa Clinic Experience with each interaction

Leave in the evening hooray for working standard clinic hours!

Qualifications

• High School diploma or equivalent required
• Medical Experience in a medical office setting preferred
• Highly motivated to work in a healthcare setting

Bonus Points If

• You love exceeding people's expectations
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!

What's In It For You?

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic's success
• Generous PTO accruals and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication