Field Services Engineer
Diverse Lynx
Required Skills: Top Skills:
• Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
• Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed Job Description/Responsibilities:
• Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed.
• Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
• Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates.
• Manage user and application access in Okta (account setup, deactivation, MFA, permissions).
• Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom.
• Escalate issues appropriately and follow documented IT processes Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
• Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
• Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed Job Description/Responsibilities:
• Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed.
• Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
• Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates.
• Manage user and application access in Okta (account setup, deactivation, MFA, permissions).
• Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom.
• Escalate issues appropriately and follow documented IT processes Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Vacancy posted 3 days ago
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