General Manager (Career Opportunities)

General Manager We are looking for a General Manager to lead our team at Atlanta Pet Resort, Marietta. The role reports to the District Director. Pay range: $50,000 – $60,000 salary plus quarterly bonus opportunities. Core Responsibilities Supports the mission, vision, culture and policies of Destination Pet. Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services. Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.). Ensures the cohesiveness of all aspects of pet care services and cross‑training where necessary. Manages all staff at the center: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary. Oversees staff scheduling for work assignments, allowing staff to provide outstanding service while managing within a set budget. Manages center payroll and ensures payroll approval in a timely manner. Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices. Ensures safety of all employees by conducting safety training, enforcing safe‑handling rules, and complying with all safety related policies. Prepares and delivers annual performance reviews to team members on a timely basis. Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort. Resolves any and all customer and staff complaints. Actively manages the center’s social media accounts through weekly postings and replying to customer comments. Creates, implements, and executes local marketing programs to acquire new customers and grow sales. Attends community events and partners with local businesses to promote Destination Pet services. Maintains appropriate inventory of supplies, reorders and restocks as necessary. Monitors and manages all computer systems located in the center. Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates. Utilizes financial reports and statistics. Responsible for cash management, accepting cash, check, and credit card payments for services; maintains end‑of‑day cash drawer balance. Ensures that bank deposits are completed as needed. Promotes and markets Destination Pet’s programs and services in the surrounding community. Assists other team members as needed. Performs other duties as assigned. Requirements BS/BA is a plus. Passionate team player and strong motivator. Strong background in driving performance excellence through people management. Five or more years of full P&L management responsibility preferably in hospitality, service, and/or retail environments. Experience in problem‑solving, exercising sound judgment, maintaining confidentiality, and interacting professionally with co‑workers, clients, and the general public. Proficiency in computer applications including Microsoft Office Suite and database applications. Ability to multi‑task with strong time management skills. Accurate and timely completion of assignments and responsibilities, often under conflicting deadlines. Excellent oral presentation, writing, and analytical skills. Strong interpersonal, communication, and motivational skills. Exceptional customer service experience and skills. Veterinary, boarding and/or grooming experience required. Experience managing inventory and accounts payable. Physical ability to work evenings, weekends and holidays; lift 40 pounds; stand, walk and climb stairs frequently; work on computer and handle multi‑line telephone; handle dogs on leashes; work in an environment with disinfectant/sanitation chemicals, animal dander and excretions. Benefits Health, vision, dental. Long & short‑term disability. Life insurance. 401k match. Pet Care discounts. Generous PTO. Opportunity to grow your career with a network of like‑minded professionals. Equal Employment Opportunity Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer. Minorities, Women, Veterans, Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. We provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. #J-18808-Ljbffr Destination Pet LLC