Merchant Onboarding Specialist
Abacus Service Corporation
Join Our Team as a Merchant Onboarding Specialist Location: San Francisco, CA - Be at the heart of innovation in one of the most dynamic cities in the world. Enjoy the vibrant tech scene and a culture of creativity and collaboration. About the Role As a Merchant Onboarding Specialist on the DoorDash Catering team, you'll be the crucial first point of contact for new merchant partners. You'll guide them through the onboarding journey, ensuring a seamless experience from account setup to their first successful catering order. Join us to make a real impact on our merchant partners and the customers they serve. What You'll Do Manage the end-to-end onboarding process for new catering merchants. Conduct onboarding calls and walkthroughs to educate merchants on our platform. Guide merchants through menu setup, operational configuration, and integration. Coordinate with internal teams to resolve any blockers and ensure smooth launches. Track onboarding milestones and maintain accurate records in CRM tools. Support merchants through their first orders with real-time coaching and issue resolution. Achieve targets around time-to-activation and merchant satisfaction scores. Requirements 2+ years of experience in merchant onboarding, customer success, or a similar role. Strong communication skills to explain complex processes clearly. Highly organized with the ability to manage multiple onboarding merchants simultaneously. Experience working cross-functionally and escalating issues effectively. Comfort with tools like Salesforce, Google Workspace, and internal ops platforms. Preferences Background in restaurant, food service, or B2B marketplace platforms. Familiarity with catering operations or large-order food programs. Experience with DoorDash merchant tools. Prior experience at a marketplace, SaaS, or food tech company. #J-18808-Ljbffr Abacus Service Corporation
Vacancy posted 2 days ago
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