Lead HVAC Service Technician

Lead Service Technician

Serenity Air Inc is a growing HVAC company, a family-operated business that values our team members, excellent customer service and high quality work. We are looking to hire a positive, friendly, reliable, and detail-oriented person to join our team! The Lead Service Technician reports to the Service Manager and is responsible for performing a range of HVAC jobs for the majority of residential and commercial customers. Full-Time, Monday - Friday, 7am - 3:30pm, Typically no weekends, up to $100,000/yr+Pay Based on Experience, PTO, Paid Holidays, Medical

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer while following Serenity Air's guidelines. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, team members and suppliers. Representative duties include:

• Serving as a member of the Service Department which is organized to conduct HVACR servicing jobs promptly and efficiently.
• Performing routine HVAC service activities without direct oversight or on-site assistance.
• Conducting point-of-work sales of IAQ services, unit components, add-on units, and residential & commercial service contracts.
• Developing lead referrals for the sales staff.
• Conducting non-service work in support of the Service Manager and assist the Installation Departments, as assigned.
• Performing related duties as directed by the Service Manager.

Job Qualifications:

• High school graduate
• For a lead journeyman position - must be a graduate of a post-secondary HVAC program of instruction of two or more years in duration.
• One or more years of successful experience, either as a residential service, commercial service or installation technician.
• Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and team members of Serenity Air.
• Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in the state of WA.
• Interest and initiative in maintaining and advancing his or her HVAC skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
• Current WDL and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Serenity Air insurance carrier.
• Ability to pass a background check.
• Ability to pass a drug screening.
• Ability to work under pressures of time, weather, confined spaces, customer needs, and backlog constraints.

Compensation: $60,000.00 - $100,000.00 per year